HP laptop - explorer closes automatically when trying to install itunes
Hello- I purchased a new HP laptop about a month ago. I have not been able to install itunes. Explorer keeps shutting down when I try to install. I did purchase additional spyware and antivirus protection at time of sale and it was installed by bestbuy. Not sure if this is part of the problem.
Re: HP laptop - explorer closes automatically when trying...
First of all use Firefox instead of internet explorer, its far more better than IE. Secondly when you want to install itunes, put your antivirus and spyware on hold (i.e. turn them off). It it dosent work try reinstalling your OS without formatting your hard disk, this will repair your system if accidently you have deleted some installation file. And keep your system updated.
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if you can boot up to the desk top
try a desktop monitor plugged into the laptop
if it looks good on the monitor, then i would check the ribbon cable hooked into the lcd
there should tape on the cable ,
every time you open and close the lid,
the ribbon cable can loosen up
The issue which you are facing is due to the addonswhich got installed on internet explorer.
To resolve the issue perform the following steps on the notebook:
1. Open Internet explorer window. 2. Click on Tools > Internet options. 3. Select "programs" tab. 4. Click on "Manage Add-ons". 5. Disable all the add-ons by selecting each add on. 6. Click on Apply and click OK.
Reset the Internet explorer:
1. Open Internet explorer window. 2. Click on Tools > Internet options. 3. Select "Advanced" tab. 4. At the bottom of window click on "Reset" and "Restore Advanced Settings" buttons. 5. Click on Apply and click OK.
The above steps will definitely resolve the issue.
I have a strong suspicion that your Office 2007 is a trial version that came with your computer, and your 90 day free trial is up. Did you purchase the Office 2007 separately, or was it in your laptop as part of its bundled software? Most new computers come with bundled TRIAL software such as MSOffice, and many others that only have a 90 day time limit before you have to purchase the software.
To stop your PC from restarting whenever it encounters a fault: Click Start, Control Panel, open "System", then under the "Advanced" tab select "Settings" in the Startup and Recovery section and uncheck "Automatically restart" under "System Failure". Once that is done you can do a manual windows update and see if there are critical and IE (internet explorer) updates that may cure your internet connection problems. You may also want to run a full system virus scan in Safe Mode to eliminate any viral threats that may be causing the problem, as there are current trojans that are affecting IE and Firefox (probably others) Browsers. I hope this helps.
If your system wasn't set up to do MS Auto-update from the factory, I recommend you use it.
It is likely that the IE and possibly other Windows functions need one of the hundreds of tweaks MS constantly makes to try to keep their Edsel working properly.
Open your Control Panel from the misnamed 'Start' menu, click on Automatic Updates and check (or set) your settings.
BTW, lots of luck with your Compaq/HP laptop; I won't own another one nor service any HP system again.