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HP laptop - explorer closes automatically when trying to install itunes

Hello- I purchased a new HP laptop about a month ago. I have not been able to install itunes. Explorer keeps shutting down when I try to install. I did purchase additional spyware and antivirus protection at time of sale and it was installed by bestbuy. Not sure if this is part of the problem.

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First of all use Firefox instead of internet explorer, its far more better than IE. Secondly when you want to install itunes, put your antivirus and spyware on hold (i.e. turn them off).
It it dosent work try reinstalling your OS without formatting your hard disk, this will repair your system if accidently you have deleted some installation file. And keep your system updated.

Posted on Jul 17, 2008

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Hello evilchick225 ,

The issue which you are facing is due to the addonswhich got installed on internet explorer.

To resolve the issue perform the following steps on the notebook:

Disable Add-ons:

1. Open Internet explorer window.
2. Click on Tools > Internet options.
3. Select "programs" tab.
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The above steps will definitely resolve the issue.

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Most new computers come with bundled TRIAL software such as MSOffice, and many others that only have a 90 day time limit before you have to purchase the software.


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Open your Control Panel from the misnamed 'Start' menu, click on Automatic Updates and check (or set) your settings.

BTW, lots of luck with your Compaq/HP laptop; I won't own another one nor service any HP system again.

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