Question about Dell 962 Photo All-In-One InkJet Printer

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Dell 962 printer

Printer won't communicate with computer

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Have you tried a differernt USB cable?

Posted on Jul 24, 2008

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962 printer is directly connected on USB to the printer. When I try to print a word doc it sya communication problem. I have tried powering down and up it does not help


Do you mean the printer is connected directly connected to the PC? If so, ensure that the driver for the printer is properly installed on the computer. If it is already installed, check the printer in control panel and make sure that it is set as default..

Sep 07, 2011 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

When I try to scan or print a message comes up telling me to ck power and usb connections. I have unplugged and restarted computer 4 times and still have problem


It could be a communications error message, the printer is not communicating with the computer.

  • Disconnect and then reconnect the USB cable.
  • Disconnect and then reconnect the printer power cable.
  • Restart the computer.
  • Remove and reinstall the printer software

  • If your printer does not function properly or communication error messages appear when using your printer, you can remove and reinstall the printer software.
    1. Click Start®Programs or All Programs®Dell Printers®Dell Photo AIO Printer 962®Uninstall Dell Photo AIO Printer 962.

    2. Follow the instructions on the computer screen to remove the printer software.

    3. Restart your computer before installing the software again.

    4. Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install the software.

    If the installation screen does not appear:

      1. In Windows XP, click Start®My Computer.

    In Windows 2000, double-click My Computer from your desktop.

      1. Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.

      2. When the printer software installation screen appears, click Install or Install Now.

      3. Follow the instructions on your screen to complete the installation.

    Communications error message
    The printer is not communicating with the computer.
    Communications error message
    The printer is not communicating with the computer.

    Dec 06, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    I've downloaded what i thought was needed for my dell 962 printer and it is showing up on my printers and devices menu but the computer wont print to it


    Make and model of your computer and operating system is helpful.

    You need to disconnect the printer. Download and run the patch(printer cleanup utility) until it prompts you to restart your computer.

    Restart your computer. Make sure the printer is removed. Manual Printer Driver Removal

    Download the proper drivers. Links to the patch/drivers and installation can be found at...

    962 All-In-One Inkjet Printer owners thread (W7)


    Rick

    May 29, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    I have a similiar problem with my Dell AIO Printer 962


    reinstall the printer and fax cd that came with your computer

    Jul 10, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Printer does not Communicate (connect) following Microsoft SP3


    I figured out the solution. Download the printer driver here http://downloads.lexmark.com/static/229-1-0-486.html#

    Jan 28, 2009 | Lexmark Z600 InkJet Printer

    1 Answer

    Printer does not Communicate (connect) following Microsoft SP3


    Try this, uninstall the printer drivers and shut down the system.
    Disconnect the USB cable and restart the computer.
    Once in windows reconnect the USB cable and let windows find the printer and install it.
    If it asks for the CD insert it and follow the onscreen prompts.

    Jan 11, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Printer does not Communicate (connect) following Microsoft SP3


    I had this same problem...drove me crazy for a week. Called the geek squad at Best Buy and they mentioned something about a"patch" (which I had no idea what that meant) on the website of the printer. I went to Lexmark website, and selected 1200 series and windows vista (which is what's installed on my computer) A page came up to install a driver that made the two compatible and it worked!!!

    Dec 22, 2008 | Dell 962 Photo All-In-One InkJet Printer

    2 Answers

    Dell 962 printer cant communicate with computer


    I have similar problem even after I reinstalled all the software. When I tried to install the 3300 wireless adapter adn all software on another laptop the installation stopped when it was trying to recognize my printer.

    Aug 17, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Computer will not communicate with printer


    Go out to Lexmark web site and look for a vista update in their software download section. So this should solve your problem.Most of the cds which come with equipment do not contain vista software and drivers.

    Aug 06, 2008 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Error 2200 for dell 962 printer


    you might try going to the system restore on you computer and restore to an earlier time when your printer was functioning. it should at least reassign your drivers. I wouldn't try to update/upgrade until your printer is restored.

    Mar 09, 2008 | Dell 962 Photo All-In-One InkJet Printer

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