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Did you figure this out? You should have a "Dell All-In-One Center" that was installed with the drivers for the printer. Try searching for it by pasting that phrase in the box in your "Start" button. When you locate it, drag the shortcut to your desktop or up in the top of the programs in the Start location. When you click on the Dell All-In-One Center icon, you should find some options for scanning.
I know this sounds too simple, but get a new USB cord. I had the exact same problem and it was driving me crazy. I followed all the advice about uninstalling, reinstalling and updating multiple times and it never fixed the problem. Finally, my husband made the simple suggestion that maybe it was a problem with the connectivity of the USB cord. I didn't have much faith in it, but I bought a new USB cord and hooked it up - and I have never had a problem with the printer since then. My original USB cord (the one replaced) was the one that came with the Dell printer - perhaps there is a flaw in the cord somewhere. ?
My Dell 926 AIO scanner cannot retrieve application list. All other functions work fine. I have Vista Service Pack 2 (32 bit). I use IE and Firefox as browsers.
I want to scan pictures onto my computer to post them and when I push the scan button it says Requesting scan~ and then Scan request failed... Any ideas?
Click on Start > All Programs > Accessories > Paint Click on file > from scanners and camera > scan
It should scan if its not the windows issue...
3. Try different computer if it does not scan with Paint\
4. If it works with Paint, try to open Dell AIO center and try to fax from that too...
5. Turn the printer off, take the power brick out from back of the printer where power cable goes in , wait for 15 seconds to connect it back and turn on and try again to print, it should work fine
Not sure if this is the correct way around, but it worked. Go to Start --> All programs --> Dell Printers --> Dell Photo AIO Printer 922 --> Dell All-in-one center
From here, you can determine and change your scan settings as needed; then click "scan now" (thus by-passing the button on the actual AIO machine). This scanned photos into my picture program so I could email to all the grandparents!
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