Is your hard drive power-up?
Do you hear your hard drive just spinning?
If so, your PCB may went bad. If you hear the hard drive clicking then your PCB or the heads went bad. If you need the data, you might have to ask the data recovery guys to get them back for you or find the PCB on Ebay.
If you don't care about your data, send it back for the warranty replacement
I suspect ,if there was no bad sounds on the drive when it was wrking ,that it must be the circut board on back of drive . i ,m in the same boat myself & i,m trying to track down same type of c/board.i do not think this is mechanical bit, electrictal
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External hard drives don't need any program installed on your computer to run. Your operating system Windows, Linux should handle it as soon as you plug the usb in your computer. The programs included in your WD external hard drive are tools to backup your data.
If you try to hook up your hard drive to a Windows prior to XP, maybe your computer will not handle it.
It is always safer to safely remove your drive using the green arrow icon in the lower right corner of your screen. This way, the drive is shut down properly and you minimize chances of fails when you plug it again on another computer.
Something mechanically has gone wrong with the disk-drive inside the enclosure.
Search online for a professional "data recovery service".
They can disassemble the enclosure, disassemble the disk-drive, and fix it just long-enough to copy your files (onto another disk or onto blank DVD-writable media). Not "inexpensive".
Then, you can use WD's "Customer Loyalty Program", i.e., prove that you previously purchased a WD product, and you'll get a discount on buying another WD product, if you purchase through their web-site (and pay for shipping).
USB s slow and when you have huge files it tends to bog it down. it is better to have a firewire transfer. another reason could be your computer is doing to much. leave the computer at one task. walk away and let it work. otherwise you will be using memory.
Sounds like to me you already did the troubleshooting. If you cannot get the drive to function properly on another computer and it has the same symptoms, then logic would say that it is your drive. Note to also use a different cable to make sure it isn't the cable. I would try it on at least two more computers to make sure, hopefully with at least XP and Vista.
Okay this is a internal SATA drive so what you can do is take it out of its failing case and put it into your computer or buy a new enclosure for it. I have a Mybook TB drive and my works great with no problems. But you can take this to WD western digital as its warrentied foe 3 full years!!
There can be 3 possible problems since you hear the clicking sound. 1 is that the drive is not receiving enough power from the power supply and it is attempting to turn on. 2nd is the controller board is damaged and 3rd is the drive itself is damaged. From my experience with WD external drives. the 3rd is my best guess. One thing you can try is to buy an external chassis for the hard drive and take the hard drive out of the My Book and put it in the chassis to see if it works. Get one from a place with a good returning policy would also be good as well
Your disk has not been initialized to work with the Windows NTFS file system.
Go to Start, right click on My computer, and select Manage. Then in the right hand pane of the window that opens, double click Storage, then Disk Management. You should see your drive in here as logical drive 1, likely. It will be the one that is not initialized. from this window you can initialize and format the disk.
Once this is done, Windows should be able to see it.
right click on my computer > manage > disk management > (box bottom right you should see the rest of the drive space unalocated) click the unalocated drive box > create partition > the rest is history.
I recenctly bought a my book 500 gig drive and it is usb.
the firsttime I plugged the usb cable in it worksed. I had only a 40 gig ide harddrive and so I ordered an internal 500 wd hard drive to replace it. The internal 500 gig is a sata drive. first I cloned the 40 to the sata 500 and then copied the external 500 to the internal. I mover the cables to then make the internal 500 sata my boot drive. The computer would no longer show the external e\when i used the windows explorer. the device manager said it was there and working with no problem but windows did not see it.
After several experiments with diferent configurations I have concluded my motherboard wasauto configuring the external and internal 500 drives as drive 0. Since the usb was detected first and was notthe boot drive then windows assigned the internal drive as drive 0 and since the usb drive was drive 0 also it would not work. windows ignored it. my solution was to return the ide as the boot drive and plug the sata into a slave port. with that configuration both drive are seen and work normally. It took me several days to find this arrangement. so since my sata ports are auto configure and the external has a sata connection i will install an esata port adapter and try to hook it up as a slave sata drive so i cab\n use my internal 500 sata drive as my boot drive.
sorry this was so long but it is my solution to what others may be facing.