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Everytime the phone rings I get kicked off line from my dsl

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Put those filters on the line with your phones and answering machines and stuff; if you know they're already on correctly, tell your telco they have something configured wrong and to please look into it (though it's possible the filter in your DSL modem is going wacky on you or that the filters got wet; you can tell them the signal strength (e.g. -11dB) info from your DSL router's connection info page.)

Posted on Jul 17, 2008

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Hi Jeannie,

Based on your problem I assume that you have DSL. When you get hooked up for DSL they send filters that you are supposed to put between EVERY phone and the jack. (Don't forget phone lines for satellite and alarm systems).

If your dsl drops every time the phone rings, there are usually 2 things that cause this.

1) A bad filter in your house. If a filter is bad or missing it can cause the dsl to drop either when the phone rings or if someone picks up the phone with the bad filter.

2) The other reason could be on your ISP's side. It's called a POTS splitter. You have one of these if you have BOTH phone and DSL. It's what sort of combines the 2 together. There are a number of problems that can occur with a bad pots splitter. i.e. DSL works - phone totally dead, Phone works-dsl - totally dead, disconnects, etc...

I suggest that you hook up the dsl modem by itself. DISCONNECT ALL PHONES IN THE HOUSE. Do NOT have anything connected at all except the dsl modem. No filters, phones, directv, digital cable, or anything else in a phone jack. Then when you are up and surfing, take your cell phone and call your house. Technically it should just ring and ring. Unless you have voice mail in which case it will go to voice mail after so many rings. Anyway, see if when the line is ringing in your cell phone if it is dropping you off. If it DOESN'T, then it's probably one of the filters, jacks, or wiring. If it still disconnects, it's probably the POTS splitter with your ISP.

Good luck and if this helped please help me out and leave feedback!

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