I have an HP Photosmart M537 Digital Camera and was using HP Photosmart Essential 2.5 to transfer my pictures to my computer using a USB cable. Suddenly, I am not able to do it any more. The program does not respond, and my camera will not even turn off once it is connected to my computer. I have tried everything--what is wrong?

Try adjusting the Contrast on the on screen menu because it sounds like either the exposire is set too high or if your pictures come out OK when you play them on a computer the contrast is too high.

Hope this helps

Make sure you're using a microSD card, 2GB and smaller, and not a higher-capacity microSDHC card.

Consider NOT connecting your camera to your computer.

The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.

Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program.

Try using a card reader instead of the camera.

No. The m537 was designed as a camera, storing images (and videos) to a memory card, not to stream live video to another device.

That probably wasn't the answer you wanted to see, but there it is.

Consider getting a card reader instead. You should be able to pick one up at just about any department, electronics, or office-supply store for less money than a USB cable.


The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use any photo cataloging program such as Picasa.

I suspect the problem lies with the HP software on your computer. You can download the HP Photosmart software from www.hp.com. Look for Software & Driver Downloads for R707 camera. You can still transfer your photos by setting USB Configuration in your camera, to Disk Drive in the Setup Menu.

You can transfer the pictures from your camera by setting the USB Configuration to Disk Drive in the Setup Menu.
I suggest you to reinstall the HP Photosmart software from Software & Downloads on www.hp.com.

if your camera has a usb cable ,you can transfer your pictures to your pc.all you have to do is just connect your camera to your pc,using the usb cable,then copy and paste to your picture folder.

Have you checked the HP hep site?
Here is their suggestion
Introduction This document explains how to transfer images from the camera to a computer running Windows XP operating system by using a universal serial bus (USB) cable. Transferring the images Follow the steps below to transfer images from the camera to a Windows XP computer. Step one: Connect the camera to the computer

1. Turn off the camera.
2. The camera came with a special USB cable for connecting the camera to a computer. Connect the large end of that USB cable to the computer. Figure 1: Connect the USB cable
3. Open the rubber door on the side of the camera and connect the small end of the USB cable to the USB connector on the camera.

Step two: Transfer the images Choose one of the following methods to transfer the image files: Method one: Transfer images with the HP Photosmart software

1. Make sure the HP Photosmart software is installed on the computer. If the software is loaded, then go to step 2. If the software is not loaded, click here to upgrade to the latest version of imaging and printing software (in English).
2. If images on the camera are selected for printing or selected for HP Instant Share destinations, make sure the computer is connected to a printer and the Internet.
3. Turn on the camera. The HP Import Photos software starts on your computer. If you have set the software to automatically transfer the images in the camera, the images automatically transfer to the computer. Otherwise, in the Transfer images from Camera/Card screen, click Start Transfer . The images are transferred to the computer, and then if there are any still images that were previously selected for HP Instant Share destinations, those actions are started.
4. When the Image Action Summary screen appears on the computer, you can disconnect the camera from the computer.

Method two: Transfer images without the HP Photosmart software If you do not, or cannot, install HP Photosmart Software on your computer, you can still transfer images from the camera to the computer using the Picture Transfer Protocol (PTP) in Windows XP. Follow the steps below to transfer images.

1. Turn on the camera. Windows will automatically launch a program to transfer the images.
2. When the images have finished transferring, disconnect the camera from the computer.
3. If you encounter problems, check that the camera USB Configuration in the Setup Menu is set to Digital Camera .
   1. While in Live View , press the Live View/Playback button, and then press the Menu/OK button.
   2. Scroll to the Setup Menu using the left/right arrow buttons.
   3. Use the up/down arrow buttons to scroll through the Setup Menu to highlight the USB option.
   4. Use the left/right arrow buttons to change the setting to Digital Camera and then press the Menu/OK button.
   5. To exit from the Setup Menu , press the Live View/Playback button.
4. Reconnect the camera to the computer.