Question about 2wire HomePortal 1000HW DSL Modem and Network Router -1000-400210-000_LN_R (1000400210000LNR)

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My 2wire router is not connecting to the internet it goes to the router than stops what is wrong with it and whats the solution??

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Turn off your modem, turn off your router, wait 60 seconds. Turn on your modem , let it cycle, turn on your router.

Posted on Jul 18, 2008

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What do you mean it goes out? if there is no power you need to get a new one, but if your refering your internet connection goes out. You need to call your internet service provider for opening the port for your 2wire. 2wire has its own firewall so you need to open it

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Call their help (in India) and hope you can understand what they saying :)

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Wireless router


What is the make and model of your router?

What type of internet access do you have (DSL or cable)?

Are you connecting the computer with a cable or via wireless?

If you have verified that the cable connections are correct then I would try to power cycle next.

1. Unplug the modem, router and turn off the computer.
2. Plug the modem in and wait 5 minutes.
3. Plug the router back in.
4. Turn the computer back on.

Let me know the details for the above questions if we need to go further.

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