Zen creative will not power on after charged - Audio Players & Recorders

Hello,

Support site for the Zen V Plus, see:
http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=214&subCatName=ZEN&prodID=15306&prodName=ZEN+V+Plus&bTopTwenty=1&VARSET=prodfaq:PRODFAQ_15306,VARSET=CategoryID:213

In the knowledge base solutions Creative gives next answer, when the player does not power on or charge:

>>>>>
To resolve this problem, establish that the player is charging correctly as follows:

1. Connect the player to a USB port on the back of a desktop PC, to a powered hub, or to a power adapter ( You can purchase the power adapter here as a separate accessory).
   
   
2. Press the reset button and observe the player.
   
   
3. Check the display for the charging icon .
   
   • As the display times out after a few seconds, press any button on the player to reactivate the display.
     
     
   • If the battery is fully depleted, the charging icon may not be displayed. Cup the player in your hands to check that the blue power LED behind the Play/Pause and Options buttons is glowing on and off repeatedly. This indicates that the player is successfully charging. After 1 hour of charging, power on the unit to activate the display. The charging icon should be displayed.
   
   
4. Allow the player to charge for at least 6 hours. During this time, if charging from a USB port, please ensure your PC does not enter a power conservation mode (Standby, Sleep, or Hibernate) as this will interrupt charging.

Creative recommends updating your ZEN V or ZEN V Plus firmware to take advantage of new features and functionality. To learn more, visit SID 29048 in our "Further Suggestions".
Note: If the player does not indicate a charge, or will not power on after at least 6 hours of charging, please contact Customer Support.

<<<<<

Reset pin on the left side with the player facing up.



Manual (Multilingual, 17,2 MB) for the Zen V Plus :
http://files2.europe.creative.com/manualdn/Manuals/TSD/9851/0xE85A7F46/Zen%20V%20Plus%20Quick%20Start%20Multilingual.pdf

Don't worry that doesn't mean that your mp3 player is faulty, if there is any fault it is from the charger but since the usb charges it well, just continue to use it. It doesn't mean the player is faulty, IT HAPPENS.

I had the same problem but it powered up after I removed the cover and wiggled the battery.

I hope this helps.

Martin

The zen need a full charge... if you have an ac adapter plug it in for at least eight hours. if you don't have an ac adapter plug it in via USB to a DESKTOP computer (not laptop) and try to use a differnt usb cord (creative doesn't always include a powerful enough cord to get the zen out of that low power state)

refer to creative.com/support and look up info on your model to see if anyone else has your issue

i was trying to charge my zen on a cpu at work that did NOT have the zen installation disc installed on it. the lightning bolt over my battery sign indicated my zen should have been charging, however it did not. later that night i plugged my zen into my own laptop at home, the one that i installed my zen to in the first place, and it worked fine.

please use a different cable to charge the unit

if it does not help then it is a serious internal fault and you will have to take it back to the creative for further repair.

I had the same problem. Couldn't turn on the Zen and computer wouldn't recognize it.

I took a safety pin and reset it. It works now! Thank goodness!

leave it until it's all charge get dis charge than charge it from your PC it will works then

Clean first battery contacts recharge again and if is dead, I suggest to try a new charged battery

I think this is more a Microsoft problem than a Creative problem. Seems WMP10 has issues w/ Zen. Considering MS is competing with this device, they may be lacking on it's support. What does MS care if your CREATIVE product doesn't work? They'd say just buy Zune to ensure compatibility.... and now you see the problem of a monopoly for PC OS.