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Can't get volume on TV since installing converter box

Put a converter box on TV and now the volume is really low and can't get it to go up Helen Thiel, bucksgirl@udata.com

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  • TMLP Jul 22, 2008

    I have the same problem as bucksgirl's. I installed the Magnavox converter box, and now I have to turn the volume to the highest level to even hear the TV.



    I have also lost a lot of channels, since installing. The channels that I can get usually lose its signal.

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I just called the toll free customer service and they were able to fix this problem for me.

Briefly: You can go to Set-up, and then go to Initiate, then change the selection to RF Out. My sound is back to normal.

Posted on Jan 11, 2009

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I work for Phillips/Magnavox tech support. If the volume is low like that unfortunately, there isn't anything you can do about it. Coby makes a converter box as well as Memorex, and their boxes had the same problems. The box should be returned to the store for an exchange, or sent in for warranty repair/exchange. There is nothing you can do to fix that problem.

I hope this information allows you to make an informed decision as to how to proceed.

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If there is a volume control on the remote that came with the converter box, use it to make sure the box volume is set to its maximum. Many models allow you to control the volume out from the box to the TV, and the levels are set about halfway. When you turn up the volume on the TV cause it's too low, you can get the kind of audio problem you describe. Make sure you turn the volume down on the TV first before starting with the box.

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