Almost zero water pressure or hot water from our hand-held Moen shower head model # 3827 CP. Our regular head next to it works fine. Suggestions as to what the problem or solution might be?

you cannot use any other cartridge posi temp only. remove flow restrictor in hand held

recheck all the washers and try a little teflon tape if necessary

IS THIS A SHOWER ONLY? IF SO ,I WOULD REMOVE THE SHOWER HEAD FIRST THEN TURN YOUR WATER ON.THE HEAD JUST MIGHT NEED TO BE CLEANED AFTER 11 YEARS.

1. snap the chrome adjuster off
2. start unthreading centre of head. I used a paint scraper to leverage at first. The threads get loose soon to hand loosen.
3. loosen the spray ring using a lever to get threads started. Hand loosen after that.It's got right hand thread so the outer ring will be turning counter clockwise.
4. Take flat rubber gasket out of centre of head and take screw out, then pry white nylon part out with tool. I used tweezer.
5. Clean scraped parts in hot CLR solution or any vinegar will work as well. Reassemble with lubricant so it works like new. Most likely need for disassembly is clogging or a broken "o"-ring.

Usually whenever you do any repairs on plumbing, you dislodge calcium from the inner surfaces of teh plumbing. Check to see if ther is a mesh filter in the inlet side of the head. and remove and clean it. otherwise you could remove it and use a vacuum yo try and remove any deposit that may be in it. If that is unsuccessful,
you can always return it, but always remember to open the fawcett and run it before installing the head.
This is an essential part of any plumbing job. Good luck

. If your local store refuse to replace it Moen will gladly do so with no problem.

They are good like that.

I have moen kitchen faucet # 7560 and water pressure very low. What should I do? We check water flow in pipe it is ok. I changed cartridge as well as pipe nothing help. Please let me know. thanks

You need to replace the stem. This will not cost you a dime; call MOEN and tell them the issue, with the model number, and they will send the replacement part. Many people don't know that MOEN is guaranteed for life (to the original owner)......another words, say you are the original owner :) They will not ask any questions. Good luck! PS Also works on any MOEN faucets you may have.

You must of turned off your water to the house or maybe it was turn off in the street recently because it sounds as if you have debris in you strainer remove the head and rise of removing any dirt rise out both front and back of shower head while head is off run shower to make sure you are getting full pressure out of the pipe that the head is connected to

Do you have good flow if you remove the shower head, y/n if not how old is house,galvinized plumbing?? or copper plumbing. Sounds like you have a clogged valve and if so this link will be good.

Yes it is fixable and easy.To save you time because I belive you will be needing a new part from Moen I am sending you this easy link to quickly resolve your issue. Just be sure to tell Moen you are original owner of faucet and all parts are lifetime free including shipping. Go Moen!!!

http://www.moen.com/contact.cfm?location=TopNavCustomerSupport

Thanks and Please Rate jj505

Replacing the cartridge should solve the problem, the balancing spool is stuck, replacing it will solve the problem. The valve should look like this http://www.moen.ca/shared/pdf/3170pt.pdf . I have unstuck the spools in the past, soaking it in white vinegar will help to remove build up.