Question about HP DeskJet 940c InkJet Printer

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Jam... hi, i was trying to print something out here at the office, when there was a paper jam. no biggie - i kept pressing the middle button with the red light flashing, and that combined with a bit of tugging got the paper out. however, now whenever i go to print something/press the red button/etc it makes a not-so-good erm... let's go with chugging noise. we think it has something to do with the ink dispensers - they look almost like they're stuck or something? help =[

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1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on Jul 17, 2008

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Open the top cover of the printer.

If you can see the jammed paper, take one or more sheets of paper and pull them toward you.

While pulling the paper, press the RESUME button to turn the paper feed rollers.

If the paper needs to be fed in the opposite direction, release the RESUME button and then press it again.

If the paper is still jammed, turn the printer off or remove the power cord from the printer. Then turn the printer back on or plug the power cord in.

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