Question about HP DeskJet 940c InkJet Printer

1 Answer

Jam... hi, i was trying to print something out here at the office, when there was a paper jam. no biggie - i kept pressing the middle button with the red light flashing, and that combined with a bit of tugging got the paper out. however, now whenever i go to print something/press the red button/etc it makes a not-so-good erm... let's go with chugging noise. we think it has something to do with the ink dispensers - they look almost like they're stuck or something? help =[

Posted by on


1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has answered 1,000 questions.

  • Master
  • 2,035 Answers

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button.
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

Posted on Jul 17, 2008


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Carriage jam message...........comes on no matter what.........reset several times

Give a call to HP Tech support team they will try to resolve your issue. You can contact them (877-690-9305) Support For Hp Printer

Jun 21, 2011 | HP Photosmart C5280 Printer

2 Answers

Paper jam - I can see the jam, but don't know how to remove the paper.


Open the top cover of the printer.

If you can see the jammed paper, take one or more sheets of paper and pull them toward you.

While pulling the paper, press the RESUME button to turn the paper feed rollers.

If the paper needs to be fed in the opposite direction, release the RESUME button and then press it again.

If the paper is still jammed, turn the printer off or remove the power cord from the printer. Then turn the printer back on or plug the power cord in.

The printer will run through a reset cycle, which may clear the paper jam.

If the paper is still jammed or if several (8 to 10) sheets are jammed, take hold of a sheet in the middle of the stack using both hands.

With firm, even pressure, pull the sheet toward you.
Usually, removing one or two sheets from the middle of the stack will release the pressure and the rest of the stack can be removed.

Make sure no scraps of paper are left in the printer.

Close the top cover of the printer.

Try printing again.

Apr 16, 2011 | HP PSC 750 All-In-One InkJet Printer

1 Answer

Paper jamming only takes card stock however does not print anythi

I would replace the printer if it was giving me that much trouble.

May 11, 2017 | HP LaserJet IIIp Printer

3 Answers

How can i remove the paper inside the printer

For the paper jam issue turn around the printer and open the back door to pull the paper.
and for the power issue unplug power cord from wall and from the printer side too,plug everything back and ready to work.

Aug 04, 2009 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Cover door open Now paper wont pull down or jams

Sounds like something stuck in paper path, check paper feed area for any obstructions.

Dec 29, 2007 | Lexmark X3470 All-In-One InkJet Printer

1 Answer

Paper feed

Something is stuck in between the
tray and rollers possibly torn paper
in one of the corners
try with just a few sheets of paper

Once you remove the jam
wilthout breaking any plastic
parts it will work okay

Nov 16, 2007 | Canon PIXMA iP4200 InkJet Photo Printer

1 Answer

Paper jam

i have an hp office jet 5510 and its not print and it keep on saying cartiage is jam , the timeing is all mess up the leg that bring the paper out keep on coming up whilethe cartiage is going across is there a way of reset the print to get back the timeing

Nov 01, 2007 | HP Officejet 5510 All-In-One Thermal...

Not finding what you are looking for?
HP DeskJet 940c InkJet Printer Logo

73 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides