If you have indeed cleaned the encoder strip, you might as another troubleshooting step check the alignment:
Brother MFC 420CN User Manual Checking The Printing Alignment
SOURCE: printer
Paul,
did you had a paperjam the days before?
The encoder strip which gives the print head the position is out of position. It has to be fixed into the ph.
Read my post here (same issue and same procedure):
http://www.fixya.com/support/t272288-unable_print
SOURCE: installation brother mfc 420 cn
For the drivers and manual, you can go to brother's website. Here's the link for your specific printer:
http://welcome.solutions.brother.com/bsc/public/us/us/en/dlf/download_top.html?reg=us&c=us&lang=en&prod=mfc420cn_us
This should enable you to get up and running.
If you need something that is not in that group of downloads, you would need to contact Brother to order additional items.
SOURCE: Problem with my fax Machine MFC 420CN
You can cancel a fax job that is stored and waiting in the memory.
1 For MFC-210C,
press Menu/Set, 2, 5.
For MFC-420CN,
press Menu/Set, 2, 6.
Any jobs that are waiting will appear on the LCD.
2 If you have more than one job waiting, press ▲ or ▼ to select the
job you want to cancel.
Press Menu/Set.
—OR—
If you only have one job waiting, go to Step 3.
3 Press 1 to cancel.
To cancel another job go to Step 2.
—OR—
Press 2 to exit without canceling.
4 Press Stop/Exit.
That should do it for clearing faxes you dont need you can also print off all the faxes in the memory and I believe that clears it.
Enjoy,
Lee
SOURCE: Brother 420CN
switch off the printer..... remove the cartridges... gently clean the sensor area. re -fix the cartridges and switch on......
dont forget to rate this post.....
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