What is the source of the signal for the TV? The CC may be turned on at the set top box (cable, sat, dvd player). Check the menus for any of these devices. If the source is OTA, then I'm not sure what to suggest.
I hope this helps.
Cindy Wells
(I have dealt with this for a neighbor. To get the captions on an older TV, they need the captions turned on at the satellite dish receiver and put the system in single mode. So they have to remember to turn off the captions when their hearing impaired relative leaves.)
CC (Closed Caption)
To select the options in the CC sub-menu, press the MENU button or the #
button. A new menu will be displayed showing the following CC settings:
CC
The CC feature is available when watching regular analog (NTSC) TV.
Select from CC1, CC2, CC3 or CC4. Closed Caption for regular TV is
usually CC1 or CC2.
Digital CC Style
The Digital CC Style feature is available when watching digital TV.
Select either As Broadcaster or Custom. If Custom is selected then
you can customize the way Closed Caption is displayed.
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