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All areas outside of the document will be black only. I don't know how you were getting white background.
If you want white background around your scanned image, a) stick the check (in this example) onto a white paper and scan the whole sheet. Ensure double detection is off. b) You can also do this in software, by cropping a larger area outside the scanned image.
There are many options to view the scanned image like Actual size or Fit or Fit vertically or Fit width. The same image will appear different in each case.
To fix the colored lines on a copy page do the below steps
Disconnect the power cord, wait five seconds, and then plug it back in. This will reinitialize the unit and force the scanner to calibrate again.
Examine the scanner glass and white scan backing. Clean the scanner glass and scan backing if they are not clean. To clean the scanner glass and scan backing, use a soft cloth towel slightly dampened with clean water.
With the product turned on, open the scanner cover and check the bulb assembly. If the scanner bulb is not lit, the unit must be serviced.
Verify that the alignment page is placed on the scanner glass or in the automatic document feeder (if equipped) correctly. Place the printed side down.
Make a copy of the alignment page. The unit will make a copy even if the alignment message is displayed. Compare the copy to the original. If vertical lines appear in the copy, check to see if the scanner assembly requires cleaning. If cleaning the scanner assembly does not correct the problem, service the product.
Check to see if the lamp is burned out. You should be able top see light inside the scanner when scanning. Maybe the white lines are stray light or a faulty sensor. You can get a repair quote online from Canon. I have heard some people report the repairs were rasonable.
red line? this is a black & white
is the line apear only when you scan ?
try and make a copy of the glass if you do not see line .than you problem is that **** glass that scanner uses.IT MAY HAVE WHITE OUT OR INK CLEAN IT .it long thin along the the paten glass
hope that help
have a pandigital scanner that worked great for about 500 pics then lines stared to show up, tried cleaning and calibrating but did not help, decided to take apart and found that the glass on the surface of the scan part was dirty, cleaned the glass and put back together works perfect, took about 10 minutes to fix
the problem is in the scanner, open it up and see if you can find any smudges, and clean any obstruction, any ink, liquid eraser residuals, can cause this part to appear as lines on your copied faxed image.
dont concentrate on the printer this is a scanner problem
if the unit makes color copies correctly, the scanner is working correctly, the application you are scanning to sets the size, resolution, color/b&w, etc. you will need to enter into the application and set it for color.
You'll have to take it apart and get at the scanning unit (the little light that moves back and forth. They don't make a manual for that (that I can find) so it'll be a bear to figure out.
But once you get it apart, clean the scanner (lights) and any mirrors you can find. Then clean the glass. And look at where the scanner rests when you're not using the copier. On the underside of the glass, just above this point, you'll see a white strip. Make sure it's clean.
Oh...this is assuming that it only happens with copies and not with computer prints.