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To fix the colored lines on a copy page do the below steps
Disconnect the power cord, wait five seconds, and then plug it back in. This will reinitialize the unit and force the scanner to calibrate again.
Examine the scanner glass and white scan backing. Clean the scanner glass and scan backing if they are not clean. To clean the scanner glass and scan backing, use a soft cloth towel slightly dampened with clean water.
With the product turned on, open the scanner cover and check the bulb assembly. If the scanner bulb is not lit, the unit must be serviced.
Verify that the alignment page is placed on the scanner glass or in the automatic document feeder (if equipped) correctly. Place the printed side down.
Make a copy of the alignment page. The unit will make a copy even if the alignment message is displayed. Compare the copy to the original. If vertical lines appear in the copy, check to see if the scanner assembly requires cleaning. If cleaning the scanner assembly does not correct the problem, service the product.
red line? this is a black & white
is the line apear only when you scan ?
try and make a copy of the glass if you do not see line .than you problem is that **** glass that scanner uses.IT MAY HAVE WHITE OUT OR INK CLEAN IT .it long thin along the the paten glass
hope that help
Often, the problem is that the scanner mirror needs to be cleaned.
If you are comfortable, disassemble and clean the
scanner equipment. Sticks, glasses and mirrors, all should be accessible.
Some notes: - Clean everything with glass cleaner -
Check where the white stripe is on the bottom of the glass plate - Put a mark
on the plastic, where this stripe is located, so you know the location of the stripe on the
outside as well. - Enlarge this mark, so it is on the main body as well -
Remove the glass again - Align the scan head by hand, so that the bottom
mirror is exactly on line with your mark - Put everything back together -
Be careful, don't move the scan unit - Turn it on when it's complete
If still a problem, the unit needs to be serviced.
the problem is in the scanner, open it up and see if you can find any smudges, and clean any obstruction, any ink, liquid eraser residuals, can cause this part to appear as lines on your copied faxed image.
dont concentrate on the printer this is a scanner problem
I had the exact same problem! the problem seems to be with the CCD calibrating itself before it starts to scan.
you look into the scanner, the scanner glass extends itself into the
casing of scanner where the CCD rests. Every time before the scan starts
the CCD starts to calibrate itself in its housing before it starts to
scan. If there is any reminiscence of dust or anything object (like a
piece of paper) stuck in the edges where the CCD rest, the white
balancing is thrown off and it causes white lines to appear along the
entire line where the dust was present.
Ideally the solution
would be to open the scanner casing to clean the housing where the
scanner CCD rest. This would solve the problem.
If you are unable
to open the scanner casing, then try using a piece of paper or a thin
edge of a cloth, slightly dampened to reach into the edge of the scanner
glass where the CDD rests and clean it. This is what i did and this
solved the problem.
As the page you wish to copy goes through the document feeder, it passes the scanner as well as a white plastic band that the scanner "compares" the dark writing or data on the page to. If this white plastic band is not very clean, the scanner reads the dirt as if it is part of the image you are scanning. Try cleaning the band as thoroughly as possible, as well as the small piece of glass to the left of the larger glass on the flat bed scanner. Make another copy to test your results.
if the unit makes color copies correctly, the scanner is working correctly, the application you are scanning to sets the size, resolution, color/b&w, etc. you will need to enter into the application and set it for color.
You'll have to take it apart and get at the scanning unit (the little light that moves back and forth. They don't make a manual for that (that I can find) so it'll be a bear to figure out.
But once you get it apart, clean the scanner (lights) and any mirrors you can find. Then clean the glass. And look at where the scanner rests when you're not using the copier. On the underside of the glass, just above this point, you'll see a white strip. Make sure it's clean.
Oh...this is assuming that it only happens with copies and not with computer prints.