Door won't lock. R11 on Household Machine Control board is blown. WOuld like to know the value of R11 for component replacement.

IT IS THE DOOR AND SPIN SWITCH AT THE TOP OF THE DOOR IN THE CENTER THERE IS A KIT THAT REPLACES BOTH SWITCHES AND LOCK . IF THEY ARE BLOWN IT MAY HAVE CAUSED THE CONTROL BOARD TO BLOW A RESISTOR .TO CHECK THIS TAKE THE SCREWS OUT OF THE TOP OF THE PANEL OPEN IT AND INSPECT THE CONTROL BOARD AT THE RIGHT CENTER OF THE CONSOLE. LOOK FOR A BURNED OUT RESISTOR JUST OVER THE BOTTOM LEFT PROCESSOR YOU SHOULD SEE IT CLEARLY IF IT IS BURNED OUT IF SO YOU MUST ALLSO REPLACE THAT .IF YOU DONT THE NEW SWITCH KIT WILL BURN IT OUT ALLSO ...

I would be concerned about your door latch wax motor ( part # 12002535) though... See Neptune Help for more information about replacing the faulty wax motor with brown colored actuator tip before it damages your machine control board.
When the wax motor shorts out it will blow the Q6 triac and then the R11 resistor will burn and your door probably won't lock anymore as indicated by the door locked light not coming on. The next thing you will notice is that your clothes will be soaking wet after the wash cycle because the spin cycle will not work if the door does not lock...

Your machine control board is located above the dryer on the right side.

Every Maytag Neptune front loader with a timer knob (non digital) has a wax motor and all of them shipped with faulty one except the later 2000 series stacker models. You should proactively replace the wax motor with the new design (with black tip) to prevent the Q6 R11 failure on the control board. If you're too late you can try the STAGE 1 repair kit at the same site above.

To inspect your door latch wax motor on the stackers you:

• Unplug machine
  
• Remove the (2) screws holding center panel and remove panel
  
• Remove the (1) center screw holding the top panel located inside compartment above washer
  
• Remove the top panel to expose the door latch assembly
  
  I hope this helps you.
  

There is a small actuator that locks the door before the spin cycle located in the door latch assembly. This actuator is called a wax motor, Maytag part # 12002535 is the redesigned part. It works by heating a ball of wax up which causes the actuator pin to push out and lock the door. It takes around 45 seconds to extend so it is rather slow compared to a typical electromechanical solenoid. The older wax motors have a brown actuator pin while the newer version has a black actuator pin.
The wax motor failure is caused by moisture penetrating the wax motor (older design) over time, which causes the electrical resistance to drop to such a value that the small Q6 triac located on the upper control board overheats and shorts out internally. The triac is essentially an electronic switch that is controlled by a low control voltage, which is provided ultimately by the processor U1. The R11 overheats because the failed Q6 is allowing 120 volts on the triac's center control pin. When this happens, R11 burns and opens up electrically. Sometimes Q6 still looks normal and other times the plastic case ruptures after the failure. However, a burnt R11 is the telltale sign that you have had this failure and the Neptune washer should be left off to prevent further damage to your upper control board.
To inspect your control board you need to do the following:

1. Unplug your Neptune's power cord.

2. Remove three Philips screws along top of washer console.

3. Pull top of control console towards you while pushing bottom of console away from you.

4. Control board is located behind timer assembly on back panel.

5. Inspect the R11 resistor located near the left control board mounting screw.

If your R11 is burnt, you have two options. The first is to repair the control board and the second option is to replace the control board. To repair your control board you will need a 25-watt pencil type soldering iron, solder, diagonal cutters, needle nose pliers, replacement Q6 and R11 components. Whether you repair or replace control board I would not power up machine until the new wax motor is installed or you risk damaging your repaired or new control board again.

If you have not experienced the No-Spin problem consider yourself lucky because you are now aware of the issue and can replace the wax motor before you have a failure. You need to inspect your door lock wax motor and make sure you dont have the older style with the brown actuator pin. Note: If you identify that you have the older brown pin wax motor you need to replace it a.s.a.p. so you don't experience the R11/Q6 failure. I would not use machine until the original wax motor is replaced

Hi,

I`m not sure which component you refer to by "Q6", but typically on the Maytag Neptune washer it is the resistors associated with the door lock assembly which burn out on the "machine control board" (not to be confused with the "motor control board" located under the basket/tub inside the cabinet). It should look like the image below.

You can usually examine the control via a visual inspection to confirm or dismiss any damage. Look for any sign of burnt resistor's, specifically one identified as R11 and one as R75 they are both part of the lock circuit and if damaged will prevent the washer from draining and spinning properly because the door lock won't engage. The control will need to be replaced if damaged as will the latch wax motor. (Unless you can identify the value of the resistor`s and take a gamble on a repair)

Check with a local or on-line part depot with your model number for specific part number's. Hope that help's, let me know. Thank's for visiting "fixya" and if this was helpful please leave a rating for the info I provided. Thank's again and good luck. macmarkus :)

Your washer uses a wax motor door latch assembly with a high failure rate that led to the filing of class suit against Maytag in 2004. The failure of the wax motor results in a no spin problem.

Verify first if the door lock light is on. If not, the wax motor failed and resistor R11 and transistor Q6 on the machine control board also failed. Replace the wax motor and R11 and Q6.

Most technicians will advise you to replace the machine control board and not just the wax motor. But replacing them is not a difficult task. You just need to know how to solder and desolder.

When you opt to ask a technician to repair your machine, insist that only the wax motor, R11 and Q6 must be replaced, not the entire control board. The service will cost you about $300.

Do not hesitate to inform me if you want to do the repair yourself for the complete disassembly and repair procedure.

R11 = 3.9 K ohm 1/4 w If Q6 burned,change by NTE5657 ( 600v)

There are a couple of common causes for a problem like this. First is a bad door lock assembly that also damages the machine control board (in the control panel). If this is the case the R11 resistor on the machine control board will be burnt.

Maytag has identified seven resistors that relate to specific components that need to be checked or replaced if the resistor is damaged. Listed here are the resistor identification, the circuit involved, and the recommendation:

R9 / pressure switch / check for loose connections or high resistance on switch contacts; replace pressure switch if necessary.

R11 / door lock wax motor / replace door lock mechanism and machine control board.

R51 / hot water valve solenoid / replace water valve and machine control board.

R52 / timer motor / check for loose relay terminal connections and replace machine control board.

R53 / cold water valve solenoid / replace water valve and machine control board.

R143 / (-) 24 Volt DC / contact was made between neutral and the 24 Volt DC circuit.

R162 / electrical buffer circuit / wire harness and machine control board.


Another common issue is a slow water fill fault. If the washer does not fill within a certain time the control will stop on a fault. Usually when this happens the START button can be pushed to continue the cycle.

Washing machines that won't fill or fill slowly often have a restriction in the incoming water supply -- usually in the screens of the inlet hose washers or the water inlet valve itself. Remove the hoses to inspect this condition. If the water inlet valve screens are plugged, replace the water inlet valve.


Go here for: Maytag Neptune Washer Parts

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Hi Charles,

If your door latch wax motor actuator pin color matches the body color (brownish color) then you have the defective wax motor and it needs to be replaced. See www.neptunewaxmotor.com for step by step disassembly photos. Then, I would check the machine control board (located behind the timer in upper console) for a burnt resistor, R11 which is located near the left circuit board mounting slot. If the R11 is burnt you can try the STAGE 1 repair kit, which includes a new R11 resistor and Q6 triac and wax motor or you can purchase a new control board. Don't forget to unplug machine when servicing your Neptune.

You can try to solder the new R11 and Q6 into the machine control board as there is a video on the above mentioned site that shows you how to perform the R11 and Q6 replacement. Another option is to call local t.v. repair shops and see if they will replace the components for you for a nominal fee. I hope this helps

STOP
There is a short in the door lock (very, very common problem )
Go to ebay and search neptune washers and im sure youll find a site i was selling a kit to repair this. If you cant find it let me know ill look .