Question about Creative Labs Zen Stone Plus MP3 Player

4 Answers

My creative zen is completely dead it doesn't power on at all also it doesn't charge there is no power what so ever please help me

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  • peppermt Jul 20, 2008

    i had it on for a few hours, then turned it off since i wasn't gonna listen to it. But when I wanted to load a new song it won't turn on at all; there were still two bars of power left when it was turned off.

    I've tried reconnecting the jack, tried another computer, rebooted the computers to see if it was the problem with my USB but the player isn't working.

    Help please?

  • gibclan Aug 08, 2008

    My Zen Stone Plus worked fine for a couple of weeks. Then when I recharged it via the USB connection it switches itselk off almost immediately and when I connect it to my PC, it says I need to format it. I've been told by a friend NOT to format it so I'm stuck with a non-working MP3 player! Any ideas?

  • Anonymous Aug 31, 2008

    • my creative zen 2gb is not working and won't take a charge. please help

  • ROBERTDICKEN Sep 02, 2008

    My zenstone is dead. It will not play and the computer does not recognize it. It has no power at all.

  • kmfala Sep 15, 2008

    My Zen stone won't charge, I've had it for a month and only charged it 3 times, but it won't charge any more no matter what I do. It has no power now.

  • edenfacex Sep 30, 2008

    the little blue light comes on to say tis charging but when i try and turn it on i get nothing, nada, zilch, you get the picture

  • lankan Nov 02, 2008

    my zen is not charging or turning on

  • prithiv Nov 11, 2008

    Even i have the same problem... plz help me if u can... my mail id:

  • ellamcoy77 Nov 14, 2008

    Use less than 3 times. Suddenly it does not response to power up.

  • eyenie Nov 19, 2008

    this is the second time my stone plus went dead. a day ago it was working perfectly fine. i off-ed it when i got back home, the next day i tried to on it, it went kaput. the first time it happened, i was able to on it back the next day after it played dead on me.

  • farmarius Dec 10, 2008

    I was listening to it when all of the sudden went dead.Thought the battery might be flat but when I connect it to charge to my laptop nothing happends.

  • Tazzmaster Mar 12, 2009

    My partner went to listen to hers a couple of weeks ago and nothing. It would not even charge through the pc. Not a damn thing would work. Treid everything

  • kayla972 Apr 12, 2009

    ive had my zen stone for almost a year and it was working jus fine but then one day when i tried to power it on it did but only the light came on, unblinking. eventually the light went off but it never comes on except when i hook it up to the computer then as soon as i unplug it, the light goes off. my computer doesnt even acknoledge its existence i have no idea what happened to it

  • Anonymous May 12, 2009

    was working fine for a year, then plugged it into computer to charge, unplugged it a while later and now it doesnt work



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I have had the problem of the completely dead player after having it for less that an day. No response to any buttons, no response when plugged into USB to charge, and Windows sees it as an "unknown device" when plugged into the PC. It tried the reset hole, and still nothing.

Then I tried connecting it to the PC to charge and then using the reset hole. Success - the player sprang back to life, fully charged. Hope this helps someone.

Posted on Feb 27, 2009

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My Zen Stone Plus (2G) worked fine for ages and I was very happy with it. Then one day it should wouldn't turn on / recharge or do anything - completely dead. I couldn't work it out.

Then a few months later, today I was about to go and but a new MP3 player and I tried it - and it just all works as normal now!

Bizarre. I think I plug in a charger and it just came instantly to life . . .

Perhaps yours will come to life again one day so keep hold of it / try it from time to time?!

Posted on Mar 17, 2009

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I just submitted the same issue with my sons Zen Stone Plus. I'm anxious to hear the response you get.

"My mp3 player won't power on nor charge. I've only had it a month. Please help it was a birthday gift.Thanks."

Posted on Jul 17, 2008

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What can i say i have the same **** problem but i slept with my zen stone and mine is just laying there it wont charge it wont turn on i left my comp on last night and nothing happen im screwed =(

Posted on Sep 26, 2008

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Posted on Jan 02, 2017

  • 3 Answers

SOURCE: creative zen

On the side there is a small hole, if you use a paper clip and press it in the hole for a few seconds the player will be reset. You will feel that you are pressing the reset button. My doughter had the same problem, dead to 100% but after reset it worked again.

Posted on Jan 11, 2009

  • 4402 Answers

SOURCE: creative zen vision m wont charge

Posted on Jan 08, 2008

  • 65 Answers

SOURCE: Dead Creative Zen M

Usually this problem is due to the firmware. When the firmware is updated to version 1.62.02, this problem usually will be corrected. The older firmwares have problems in recognizing the battery and allowing the battery to power the unit.

You will need a wall/AC charger for the operation. Plug in the wall charger and USB cable at the same time. Your Zen should power on when connected to direct AC power via the wall charger. Once it is powered on, connect the USB cable to your computer. Then begin the firmware download.

If your Zen does not power on when connected to the wall charger, your unit is dead and its time to replace it or get the motherboard replaced via one of the Repair services offered on this website.

If the upgrade button on the firmware window is not available, it is also time to replace your motherboard due to corruption of a chip on the board.

Posted on Apr 01, 2008

  • 1 Answer

SOURCE: zen stone mp3 player not switching on

I had given up on my Zen ever working again. I had tried the reset button numerous times to no avail and all I had was flashing blue lights on the lower right, nothing seemed to be working. After reading this suggestion I tried holding in the "volume+" button while the player was hooked up to AC current and charging and at the same time pushing down the start button - suddenly I was back in business, the Zen screen lit up and said it was rebuilding library. I had all but given up! Thanks for help, I will NEVER again fast forward.

Posted on Jun 14, 2008

  • 8 Answers

SOURCE: Creative zen won't turn on

Could also be a combination of a nasty bug and the battery running out, there might be nothing wrong with your player.
When it doesnt turn back on, doesnt connect to PC and reset hole doesnt work either, plug into AC charger. Sometimes this is the only way you can bring it back to life - it should enter recovery mode automatically with the AC charger - once it does, select reboot and see what happens.

Posted on Aug 19, 2009

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posted on Feb 25, 2009 abeales
If you have windows set to do automatic updates, you most likely had a windows update installed that caused this conflict with Win Media Player 11. No fix has been posted by Microsoft yet, so the only workaround is to Uninstall/Rollback Windows Media Player 11. Goto <Control Panel<Add/Remove Programs and remove Windows Media Player 11. Follow prompts, restart computer when prompted to. Also uninstall Windows Media Player 11 Runtime application following same procedure above.
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