Sounds like the drain is blocked you have a plugged up drain in the freezer.when the machine goes into defrost the ice melts off the coil and goes down the drain in the freezer and drips down to the bottom pan where it evaporates,but your drain is blocked so the water can't drain correctly.you have to empty the freezer,remove the ice maker and shelves,remove the back wall and with a hair dryer melt out all the ice.after the ice is gone you have to clear the drain.i use a steemer to clear out the drain,if you don't have a steemer you can use like a turkey baster or anything that will blow through the drain line and clear it.when you think it's clear,pour hot water down through the drain to make sure it's clear.there's a heater you can install into the drain hole so this doesn't happen again,you can call your local parts store and tell them you need a drain heater or you can make one,get a 6 inch piece of house electrical wire,remove the ground wire from the casing,stick it in the hole until it hits the bottom of the drain,then leave enough to rap around the heater that melts the ice off the coil around a half inch and cut off the rest,when theheater comes on the wire heats up and stops the ice from blocking the drain. you want it long enough to go down the drain without hitting anything,4 to 5 inches is plenty,let me know how you make out
Thanks for the great advise...Really appreciated the quick response. Hopefully our problem is solved and we won't have to call a repairman. Thank you so much!
you shouldn't have to call anyone in,this should take care of your problem
There is a lot of reference to removing the "back wall". Is this the inner or outer back wall, in the sense, do we remove the back wall from inside the freezer or pull the freezer out and remove it from outside? If from inside, then its tough to get to the back because of the sliding trays etc.
the inside wall of the freezer,first off what kind of machine do you have and what's the full model number off of the fridge,if it's freezer on bottom or side by side open the fridge door and look up on the right hand wall near the ceiling and you should see the model number,if freezer on top look at the left side wall up near the ceiling,yes you have to remove the the trays,ice maker,anything that's in the way
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