Question about Samsung Yepp YP-P2 Digital Media Player

15 Answers

Device Driver Failed

I installed the cd and did the updates but when I connect my P2, I get a little window from the task bar saying that my device driver failed. I run Vista as an OP. I had the same problem when I tried another brand mp3 and ended up returning it when no one could help me. The software looks like it works and the P2 works but I can't et them together. Very frustrating.

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  • 10 more comments 
  • crys-m Jul 18, 2008

    I found the service pack 1 update and loaded it. I checked and I already have media player 11. Still get the message that 'Installing device driver software'and then my 'device driver software was not sucessfully installed'.

  • crys-m Jul 18, 2008

    I have windows media player 11 and I downloaded the SP1 for vista. Still a no go. I went to samsung's website and downloaded the exact driver for my P2 mp3 player and same results. Should I just uninstall everything and reinstall from the web site? I'll try that tonight. Any other ideas would be greatly appreciated.

  • crys-m Jul 19, 2008

    Tried unistalling everything. Reinstalled from the website without update and with update. computer still does not detect the p2.I tried installing it on my daughters computer and it works. First time, no problems.

  • crys-m Jul 20, 2008

    Here I am again. I have tried everything suggested, I also checked with the geek squad, I have updated, reinstalled everything, updated again. I returned the P2, bought a Zune gen 2 80 gig. Spent 9.99 for fixya, spent 49.95 for the geek squad, spent another 100 for the new mp3.STILL DOESN"T WORK! same error message. "the device driver failed to install" everything works independently untill I connect. Out of money.

  • crys-m Jul 20, 2008

    dahaka, I don't know where to find extraditable harddrives

  • crys-m Jul 20, 2008

    benimur, did that, thank you though

  • crys-m Jul 20, 2008

    marked-did that, says I've got the correct device driver installed. still had the !

  • crys-m Jul 20, 2008

    chros07551, even tried disabling my firewall, no go

  • crys-m Jul 20, 2008

    I read the article, I don't have ATi Catylist, is this something I should get?

  • crys-m Jul 20, 2008

    ohms-tried that. Same message. Thank you for your idea.

  • crys-m Jul 20, 2008

    oldnovii-thank you for all the suggestions. Tries them, but tried them again. read the article in #9. it was for xp. Thank you for trying.

  • crys-m Jul 20, 2008

    atiqq-checked all my ubs ports and they are good

×

15 Answers

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  • 167 Answers

force the device driver to look at C:\Program Files\Zune\Drivers\Zune\Zune.inf

That should do the trick

Posted on Jul 20, 2008

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  • 126 Answers

Hi there i once had that problem and in order to repair i had to boot up into the bios and modify the setting enable ultra high usb drive support i clicked it then it hasnt given me a problem since ok try that

Posted on Jul 20, 2008

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  • 101 Answers

Windows has probably installed an incorrect driver for the player. Go into Device Manager (start > settings > control panel > device manager)
Look for the driver for the mp3 player, it will probably have a yellow exclamation mark on it, right click it and click "uninstall", confirm.
Now click the button on the device manager that looks like a screen with a magnifying glass to "scan for hardware changes" The device should pick up and ask you what driver to use, click "browse my computer for driver software" and "let me choose my own device driver" ,browse to the location of the correct Vista driver.

Posted on Jul 20, 2008

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  • 256 Answers

Try connecting any other usb device eg.usb mouse, usb pan drive...
make sheer usb port are working fine.

Posted on Jul 20, 2008

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  • 667 Answers

I'm guessing you're try for the Zune now, Try these steps:
You may want to try #8 first.

1. Update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES.
If the issue is still not resolved, go to the next step.
2. Restart the Zune device.

To do this, follow these steps: a. Set the Hold switch to the unlocked position.
b. Press and hold the Back button as you press the top of the Zune pad.
When the Zune device begins to restart, release the buttons.
If the issue is still not resolved, go to the next step.
3. Disconnect the Zune device from the computer, restart the computer, and then reconnect the Zune device.
If the issue is still not resolved, go to the next step.
4. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub.
If the issue is still not resolved, go to the next step.
5. When you connect the Zune Sync Cable to the connector port of the Zune device, make sure that both ends of the sync cable click into position. Additionally, make sure that the sync cable is not connected to the device at an angle.
6. Connect only one Zune device at a time. If you already have a Zune device connected to the computer, any other Zune that you try to connect will not be detected by the Zune software. Disconnect any additional Zune devices, and then try to connect again.
If the issue is still not resolved, go to the next step.
7. If a full-screen battery image appears when you connect the device to the computer, you must let the device charge for several minutes before the device will start and be detected by the computer.

For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base:
927348 (http://support.microsoft.com/kb/927348/) How to charge the battery in your Zune device
If the issue is still not resolved, go to the next step.
8.nstall the Cumulative update rollup for USB core components in Windows Vista software update. This update resolves some reliability issues in the USB core components in Windows Vista. You will achieve better reliability in various scenarios by installing this update.
For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base:
941600 (http://support.microsoft.com/kb/941600/) Cumulative update rollup for USB core components in Windows Vista
If you are not using Windows Vista, or if the issue is still not resolved, go to the next step.
9. Examine Windows Device Manager. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties.
b. Click Device Manager. Zune should be listed under Portable Devices.
Note If the device was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device.
Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 2.3.1035.0.

If Windows Device Manager indicates a device problem, or if the version of the driver that is installed is not the current version, you must update the driver. To do this, follow these steps: 1. Right-click Zune or USB Device, and then click Properties.
2. Click the Driver tab, and then click Update Driver.
3. Click Search automatically for updated driver software.
4. Click Install if you are prompted to do this.
5. After the driver installation is complete, click Close.
If Windows Device Manager found the drivers, click Close. If you want to locate the drivers manually, follow these steps:1. In the Zune Properties dialog box, click Update Driver.
2. Click Browse my computer for driver software.
3. Click Browse, locate the Program FilesZuneDrivers folder, and then click OK.
4. Click Next.
5. Click Install if you are prompted to do this.
6. After the driver installation is complete, click Close, and then click Close again.

If the issue is still not resolved, go to the next step.
10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties.
b. Click Device Manager.
c. Expand Universal Serial Bus controllers.
d. Verify that no errors appear in the list of USB devices.

Posted on Jul 20, 2008

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  • Samsung Master
  • 1,879 Answers

Greetings,

First : Do Not Restart the Computer before the following steps are complete.

Have the unit connected via USB.
Uninstall all software that came with it.

Open Device Manager, click View (from the menu) + Show Hidden Devices locate your device and r-click + uninstall it.

Disconnect your device and restart the Computer.

On Reboot - Install the Software CD before re-connecting the device.
(Usually the installation process asks you to connect the device, if it doesn't, reboot first before connecting)

Hope this works and ends your agony.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Posted on Jul 20, 2008

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  • Samsung Master
  • 19,396 Answers

Well it is not that difficult, in Vista, if you do not install drivers as administrator , you get : "the device driver failed to install".
Run the driver software as administrator that's all

to run a program as administrator in Vista, locate the program file (explore CD) click right button of mouse on file, and chose 'run as administrator'.


Accept the solution if this fixes it.

Posted on Jul 20, 2008

  • 3 more comments 
  • Ginko
    Ginko Jul 20, 2008

    On Vista you have a system called |UAC, UAC means User access control. Normally UAC is active, and will prevent applications from gaining full access to the system.
    When you install a driver file, the installer need full access to the system, to get this you need to bypass UAC.
    Insert driver cd in.
    Open computer, then right click on cd and chose open.
    locate install file on cd (or on a folder if you downloaded the driver)
    Click right button of mouse on driver install folder.
    Chose 'run as administrator' from drop down menu.
    Press allow each time Windows ask you if to allow the installer to perform operation.

    Important. Start driver install with device NOT CONNECTED to usb on computer, connect the P2 only when required by installation program, or install will fail.

    Now you should be able to fix it, if you still get troubles is because you connected P2 before installing drivers, and Vista installed his own driver that usually does not work. To fix this do a system restore to an early date.

    How does that guy use to say?
    Ah yes....

    "Don't forget to rate the solution"


  • Ginko
    Ginko Jul 20, 2008

    Well you do not need an ATI software, the guy did not even know what he was talking about.

  • Ginko
    Ginko Jul 20, 2008

    ATi Catylist is a control software for ATI video card, it is totally unrelated, and experts here should stop posting complete rubbish like this!

    You have a driver or a usb problem.
    Try the following it should work:

    1 unplug computer cord from power outlet (unplug, turning off is not enough), and remove batteries from MP3 to reset everything.
    2 Keep mp3 unplugged from computer
    3 Go to installed devices in control panel and remove the mp3 if present.
    4 Reinstall drivers as suggested above. Use install as administrator. Also ensure MP3 is NOT connected while installing.

    If the above did not work do system restore to 30 days ago and repeat procedure.

    If nothing works last resort reinstall Vista, but the above should work.

    then you are free to install Ati Catalist on your "extraditable harddrives" or to follow other meaningless instructions.

    Regards



  • Ginko
    Ginko Jul 20, 2008

    I forgot

    "Don't forget to rate the solution"


  • Ginko
    Ginko Jul 21, 2008

    just try the suggestion above

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  • 1,011 Answers

Sir,

click this link for more information to fix the problem...

http://tweakers.net/meuktracker/15148/ATi-Catalyst-7.3.html

Thanks
Good luck


Don't forget to rate the solution

Posted on Jul 20, 2008

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  • 726 Answers

See your fire wall settings

Posted on Jul 20, 2008

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  • Samsung Master
  • 6,487 Answers

There's a possibility that Windows vista doesn't support your player that's why it cannot install a driver for it even as a USB device, If you want you can go to device manager and look for USB device or a USB root hub there that has a exclamation mark and update teh driver of it and let windows vista look for the driver for that ...

Hope that helps..........

Posted on Jul 19, 2008

  • Mark Gil
    Mark Gil Jul 20, 2008

    So you got a new MP4 and still have teh same probelm try doing this:



    To solve this, plug in your hardware and wait for the prompt to search for drivers.



    If no drivers are found, click on the "advanced" option of locating the drivers manually.



    If you dont get an option of browsing manually go to Control Panel > Device Manager and Find your hardware thats not installed. Right click on it and select Update Driver Software.

    You get asked to Browse your computer, or you can enter a file location. Simply place the following in, or find the folder on your computer

    C:\Windows\System32\DriverStore\FileRepository

    Click next and Windows searches that folder... and finds your drivers... installs them and sorts it all out.



    Hope that fix it...

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  • Master
  • 6,966 Answers

Hi,

Pls try installing with your antivirus and/or firewall temporarily disabled.

Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Thank you for using FixYa.

Posted on Jul 19, 2008

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  • 347 Answers

Hello crys-m,

If you go to MyComputer, and look under "extraditable harddrives"

can you see your MP3 connected?

Pls check your computer, and let me know in order for me to fully help you.

Posted on Jul 19, 2008

  • Santiago Vallejo
    Santiago Vallejo Jul 20, 2008

    crys-m,



    The tab can also be named "devices with removable storage" or "other".



    My point is, go to MyComputer, and see if you can find your MP3's harddrive listed there.



    Crys-M, it will also be helpfull if you answer me these questions: Have your computer detected it before? Is that USB port working? Have you tested your MP3 on another computer?

  • Santiago Vallejo
    Santiago Vallejo Jul 22, 2008

    Hello crys-m



    Is your issue solved now, or is there something else in witch we can help you?



    Good luck,

    Dahaka

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  • 1,665 Answers

Some times MP 11 has problems . Uninstall it and install an older version i.e. mp10 or 9 and try.

Posted on Jul 18, 2008

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  • 382 Answers

HI,
Please try to reinstall you driver and check if it works or else try to install Windows media player 11 Installed,which can be got here HERE.. If all fails install the driver in any of your friends system and try it so that we can easily detect if the driver is not compatable or it has any error..hope this helps you..

Please reply back to say how things turned on or for further assistance..thank you!!

REGARDS!!..

Posted on Jul 17, 2008

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  • Samsung Master
  • 13,433 Answers

You need to have windows media 11 installed. Can you try the player in another computer to see if it works there?

By the way is your vista updated to sp1?

www.windowsupdate.com

Posted on Jul 17, 2008

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When you experience next making connection:
Connecting the device to the computer Wizard found new hardware pops up.
Only this time the Windows update searching for software will not work on automatic routine:
ending up with "Cannot Install this Hardware".

Solution:
Manual performing the wizard, setting the device to USB connection type:
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3a067fc.jpg

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When you experience next making connection:
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Only this time the Windows update searching for software will not work on automatic routine:
ending up with "Cannot Install this Hardware".

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Manual performing the wizard, setting the device to USB connection type:
1. Can Windows connect to Windows Update to search for software ?
Select "No, not this time".
[Next]
2. If your hardware came with an installation CD, or floppy disk, insert it now.
Select "Install from a list or specific location(Advanced)."
[Next]
3. Please use your search and installations options.
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