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My dvd drive is not being seen, computer states software problem code 19. HELP

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CHECK IN BIOS ITS SHOWING OR NOT

Posted on Jul 17, 2008

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Hi Samholden,

If I understand correctly you are not able to find your DVD/CD drive listed under the "My computer"(computer in Vista)

When You try to use the Disc on the Drive,the Error"code 19" Pop's up.

Is the Light indicatng the Power to the Drive showing On.
If Yes Please Follow this solution For XP (operating system)

Click Start,
Right Click My Computer.
Click Properties.
(you should have got the system properties window Open)
Click Hardware TAB
Click Device manager Button

Look through the list to find the DVD drive (icon)
if you Find it and see a "+" sign Click it to make it "-"
then Observe the sub menu that appearce, (Reply to us if there were any of the alert Icons along with the ICON)

Right Click the sub-menu and Click uninstall.
then Restart the computer again.

please ask if you find ay Difficulties.
Thank you

Posted on Jul 17, 2008

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Error code 19


If your computer's CD or DVD drive appears to be missing or corrupted and you've received a "Code 19" error message that says "Your registry might be corrupted," you can fix it by following some steps to modify the Windows registry. Note that while this process isn't particularly complicated, it does require that you are familiar with computers and know how to modify the Windows registry. If you aren't comfortable doing this, you should seek the help of a qualified computer professional to assist.

Click the "Start" button, click the "Run" option and then type "regedit" and click the "OK" button. Use the navigation pane on the left side of the window to navigate to the following registry subkey: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\{4D36E965-E325-11CE-BFC1-08002BE10318} Select the "UpperFilters" key in the right side of the window, then click the "Edit" button and then click the "Delete" option. Click "Yes" to confirm the deletion. Click the "LowerFilters" key, then select the "Edit" button and choose the "Delete" option again. Click "Yes" to confirm the deletion. Close the Registry Editor window and restart the computer to finish applying the settings that should fix the Code 19 error.

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Hi, I can certainly understand how you feel and hope I can help.

error 19 isnt necesarily a corrupt driver, it can be 2 drivers trying to use the same resource (as in norton's backup drive and your cd drive, for example)

Try this - Click the start button, right click on "Computer", select "Properties", then click "Device Manager" in the upper left hand corner.

Open the bit that says "CD/DVD Drives" and try right clicking on the drives there and selecting "Update Driver Software". This will probably do nothing. Don't worry, I didnt really expect it to. Now right click on the drives, and select "Delete" and then reboot. This will reset the drivers for ya.

This fix usually DOES work. Most of the time. If it doesnt work, try the ones below.

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs
http://support.microsoft.com/kb/314060 - a Mr Fixit

The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
http://support.microsoft.com/kb/929461

When you insert a CD or a DVD, Windows Vista may not recognize the disc
http://support.microsoft.com/kb/939052

Your CD or DVD drive cannot read or write media - A Mr Fixit
http://support.microsoft.com/gp/cd_dvd_drive_problems

CD/DVD drive does not appear in Windows Vista, or you receive this error during Windows Vista setup after booting from the DVD (AHCI)
http://support.microsoft.com/kb/952951

CD-R drive or CD-RW drive is not recognized as a recordable device
http://support.microsoft.com/kb/316529/

Hardware devices not detected or not working - A Mr Fixit
http://support.microsoft.com/gp/hardware_device_problems

Hope these help.

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