You may try looking at your thermostat first. Most Heat pump thermostats need a jumper wire from the E terminal on the subase of the stat to the aux or W1, or W terminals.Only jumper W to E or W to aux or W1 to E. If it has a jumper wire on the stat subase then check on the terminal board on the electric air handler. You will find a W and W2 terminals. Try jumping these with a thermostat wire also.
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