Question about Maxtor OneTouch 4 750GB External USB 2.0 Hard Drive

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Hard drive not showing up....

Im not a real techie.... I purchased a 750GB external and it was working fine....all of a sudden it does show up when I plug it into the wall and usb port. HELP!!!

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  • cyndolman Jul 19, 2008

    This was great advice but didnt resolve my problem. I will send it in since I have a 5 year warranty.Thank you!!

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Hi Cyndolman
I presume you have tried all the obvious things like making sure your leads are all connected securely and the drive is powering up on plugging it into the wall so we'll move on with some other possibilities.

I am presuming you are using a windoze XP OS. Occasionally windoze can "lose" USB devices for apparently no reason. You might try powering down your PC, and then unplugging the device. Reboot the PC and then power up the device and once windoze has started fully, plug the device in to a USB port. I would suggest you try a different port to the original one you used as the IRQ may be conflicting with another device.

If this still does not produce a positive result, you may find that the drive letter assigned to the device is being used by something else [such as a virtual CD/DVD emulator like Daemon tools, or Alcohol]. If you have installed another device recently [like a camera or another plug-n-pray device, it may be using the same drive letter as the external drive. You can change the drive letters for devices via the control panel/administrative tools/computer management/disk management.

Finally, if still no joy, then ensure the drive is still operable by plugging into a different PC to eliminate any possibility of the drive being faulty.

Good luck and let me know the outcome.

Posted on Jul 17, 2008

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