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I don't think a balance control would make any differance, as it has either devolped a fault in the amp section of the device or damage has happened to the socket where headphones are put in. Please try another pair of headphones to make certain the fault is not on the ones you would use.
You will need to install the proper driver for your system. since you have not mentioned the make/model it is important to either install from your back the audio drivers after installation of the Windows Xp. If you do not have them , then you must search for the drivers which are compatible with your motherboard. normally these are all free downloads and you can search for them on net. Download and install. Your sound should be back to normal now. Hope this helps. Good day
All drivers are hardware specific therefore it would be required to determine the brand and specific model number of the laptop. In some cases, there are multiple versions of the same model so might as well post this also.
Hope this be of initial help/idea. Pls post back how things turned up or should you need additional information.
Good luck and kind regards. Thank you for using FixYa.
it sounds like you need to reinstall the drivers.
This is a link to a driver download for th eVision 123 digital camera that has worked for me running Win XP. Hope it helps. Once you download and unzip the file, restart your computer and go to the setup file to start. for some reason the setup file doesn't seem to want to run until you restart. after the software is installed it works great. see the description on the page for more details of what is included in this setup. hope it works good for you too. And remeber to pay good deeds forward, if you come across someone else who needs this driver offer them the same link. DON'T FORGET TO BACK IT UP TO CD!!!! LOL