The cleaner turns on and runs but no suction from either the brush end or the pipe where the attachments fit

A modern cylinder type cleaner often uses a stair attachment with a rotating brush bar that is driven by a turbine driven by the air passing through the attachment. If the brush bar turns easily by hand then it isn't jammed and the fault could be related to a loss of suction reducing the amount of air being consumed by the vacuum.

Try servicing the cleaner; emptying it, cleaning/replacing the filters and ensuring the internal and external hoses are completely clear,

Hi there my be a blockage at the bottom of the suction pipe. turn the hoover over so its laid flat ,You.ll be able to see were the pipe ends theres a piece plastic which you can press in ,push the clip in and it unclip pull out the plastic unit check for blockages you,ll also be able to see the brush bar.

Sounds like something is clogging up the pipes between the head and suction pipe. Have a poke around with some wire to see if it's full of hair or fluff, maybe even a sock?

i have the same problem and none of these solutions help. they are all for if suction works but brush doesn't. that isn't what she is saying. brush motor works fine. It's the Suction motor that never kicks on. Mine is doing it now and I would love a fix for it. Resetting suction motor. Not brush....

With the DC14 in its upright position, and looking from the back, there is an access hatch just to the right and bottom of the dust canister. Remove this and check for any obstruction. With the hatch still removed, tilt the handle back (as if vacuuming a floor), and you should spot that the mechanism in to which the access hatch fits changes over from one hole to another. This is how suction is transfreered from the telescopic arm to the brush bar when the unit is taken out of the upright position.
With the handle tilted back, the hole you can see is one end of a flexible pipe that leads to the brush bar. Check for any blockage and/or foriegn objects. If there is no obvious problem, you'll need to check the other end of the pipe. You can do this by removing the toe plate on the bottom of the brush bar area. The plate is held by 3 or 4 half turn fasterners - a 5 pence piece is ideal for undoing these.

If still no joy, the only other thing it might be is that the brush bar isnt spinning - this isnt actually lack of suction, but without brush rotation any upright hoover is far less effieicnt at picking up bits from the floor. Brushes not spinning on a DC14 is quiet a difficult thing to fix on a DC14 as there are two separate rubber belts, one of which is hidden under a plastic cover. There is also a clutch mechanism between the belts that can cause problems some times.

Remove the brush roll and then fit everything back as normal. Then switch on. Put your hand to the sole plate - if you can feel suction coming through as you would normally vacuum then it could be a motor seizure. However if you can't feel suction then there's a clog between the main dust channel and the main hose pipe/where the hose comes out the back of the vacuum.
Once that's done then put the brush roll and belt back. You may find that the belt may have to be replaced if its broken.

Something is probably clogging up the suction.
Try to snake it out with a coat hanger or similar tool.
Often, especially with shedding pets hair will clog the suction pipes
Hope this is helpful.

Good Luck!

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Hoover Steam Vac Clean Surge
Posted by just a brat on Feb 22, 2008
I can not seem to get the attachment for the upholstery cleaner to operate what am i doing wrong????

Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure.
The attachment works on the suction from the Hoover Steam Vac and it’s either a straight suction tool or a revolving brush, check the front of the machine to see if the is a switch to turn on and odd, also before you attach the upholstery tool check the end of the hose for suction, it may be that your upholstery tool may be clogged or the brushes are not spinning and a part may be broken. Feel free to check with you local vac dealer or a new or a good used part if you find out what is wrong. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.
http://www.hoover.com Telephone
Contact our Customer Service Department at 1.330.499.9499
Monday through Friday
8 a.m. - 7 p.m. EST
Don – The Vac Man
Go Ahead. Use Us.

Hi.

Check brush roller is spinning & that belt has not snapped.
Check behind brush roller for blockages, Check clear pipe for rips or splits.
Check clear pipe for blockages.

http://dysonmanuals.llc.nu/

Chris.

will not turn on