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You have to have the cable with three colors, yellow is video, white is one side stereo and red is other side. Plug into av on back of tv then select the av
Looks like you have a faulty connection. First, unscrew the back and check the servo( motor piece you plug into) inside. You'll see the connection not taking place for it to turn it on. Or just the cord leading in isn't making the connection with it.
If you want everything to have surroud sound, it all has to run through your system and you select which function to use. Yes it sounds like improper connections.
You should be able to hook it up with a component video cable. A component video cable is a cable that has 5 color coded RCA style ends that are Green/Blue/Red/White/Red. The Green, Blue and one of the Reds is for the video and delivers the signals needed to produce the HD picture and the White and the other Red is for the audio to provide you with stereo sound.
The Video cords will plug into the section labeled component video facing up and down and the audio will plug into the side by side section. So if you plug into Component input 2 then you would plug in the audio into the audio section of input 2.
If you have a separate surround sound system you can connect one of two ways. 1. Plug a separate Audio (red/white) cable from the Blu Ray to an available input on the surround sound.
or
2. Plug all inputs into the TV (as noted above) and then plug a separate Audio (red/white) cable from the tv labeled "Audio Out" to an available input on the surround sound system.
try getting new av./audio cords and use them it should work then if it doesn't then you need to return it. there is a warranty on most dvd/blu-ray players.
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