Question about Apple iPod touch

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Rapid exchange? does it come through the mail, or do we have to go and pick it up?

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You also have an option to do "rapid exchange service" in which their service center will send you a refurbished IPOD in about 3-4 days for you to pick up in the store. It will be the model that you purchased, unless they didn't have it, then they will give you the upgraded version of that particular model.

Posted on Jul 17, 2008

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Posted on Jan 02, 2017

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Please email as I have written this message three times and it isn't getting anywhere

Jeanette, I don't know what you've written, but the most common reason I don't pick up a question is when there isn't enough information in the question for me to be able to figure out what the question is about.

We can't e-mail you, as we don't have your e-mail address.

Please start a new question, include the make and model of your device and a detailed description of your problem. That may get you an answer.

Mar 03, 2016 | Audio Players & Recorders

9 Answers

Repair EDB and restore to PST

Repairs a corrupt EDB File from Exchange Server such as Exchange Server Recovery software,by this software one can very easily repair corrupt or lost EDB files as well as convert them into useable Outlook PST files.

Download:- EDB to PST Converter

Jan 10, 2013 | Audio Players & Recorders

1 Answer

My unit doesnt work. It blinks blue rapidly and then tuns off and never works again.

Hi benitomiron,

This sounds like you have a defective MP3 unit. Please contact Intova directly by e-mailing or calling (808) 837-0074 and we will be able to help you.

Thank you,

Jul 14, 2011 | Snap Sights H20 Man MP3 Player

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Apps will flash on and then off immediately. What can be done? Also, I cannot send email from my address. I am able to receive mail but when I send I get an incorrect address alert.

I believe you have two different issues.

The apps flashing when you try and access them and never coming up is a conflict of some type. You could try a firmware update, try wiping and reinstalling your apps, or try and find the conflicting apps and remove one of them individually.

The email problem is probably related to your POP\IMAP and SMTP settings or Exchange connector settings, depending on how you're trying to attach. In the case of the ladder, Pop and IMAP settings are used to recieve email, but SMTP is used to send. The one can be configured correctly and you can receive, but when you send it will not work. If you are using the exchange connector, you will have a similar problem there but with firewalls not your phone settings. You may be able to receive mail on the mail port but sending could be blocked because you are now pushing data into the network instead of pulling it out.

Jul 01, 2010 | Apple iPod touch Second Gen (8 GB,...

1 Answer

Returning Ipod


The service plan that you purchased allows you to get your iPod repaired if it has a hardware failure during the lifetime of the service plan. You can take the unit into your local Best Buy store to get service.

You may also qualify for our rapid exchange program. If your local Best Buy store determines that the item is defective they can have a refurbished iPod drop-shipped to you as an exchange. You can ask the store for more details.

Best Regards,
"Go Ahead. Use Us."

Jul 11, 2008 | Audio Players & Recorders

1 Answer

IPod won't finish syncing

Hello Spaceboy,

It sounds like the replacement iPod which you received may be damaged. I would recommend that you take the unit you received back into the Geek Squad® counter at your local Best Buy™ store with all your paperwork (receipt, service plan, and a copy of the service order for the previous rapid exchange) and let them know. If the unit is defective, they should be able to arrange another rapid exchange for you. Sorry to hear about the difficulties!

Best Regards,
"Go Ahead. Use Us."

Jun 17, 2008 | Apple iPod MA446LL/A MP3 Player

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Sansa view has no drivers

I have a Sandisk Sansa M230 but my Windows media player does not pick it up. Can not upload download or exchange music with this device. Please help

Apr 26, 2008 | Audio Players & Recorders

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Is there anything I can do for a cracked screen. I took it back to best buy because we got a warranty on it and they don't exchange for broken screens.

If you are feeling up to it, you can replace the screen yourself. Instructions are available online. The best way to find the replacement LCD screen is to do a Google search for "replacement LCD screen <Insert MP3 Player Model Here>" . That search will also likely come up with instructions on how to replace it as well. If you do not feel up to replacing the screen yourself, some websites allow you to mail in your MP3 player and let them replace it for you. They will charge for this.

Apr 05, 2008 | Audio Players & Recorders

1 Answer


Most Mp3 manufacturers exchange these products rather than sell the individual components. The only way to possibly get such a part would be to e-mail Sansa (and they still will probably not sell it - but it never hurts to try - don't even bother with phone support - you will get a definite "no").

Apr 03, 2008 | SanDisk Sansa e250 MP3 Player

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One yr old, i let batt die, now does not seem to want to chg. after a bit the scn goes blank.
Following a tip on another forum, I picked up a Creative wall charger for the Zen Micro. Works just fine with my Zen V Plus and it was only $9.99 ($17 with tax and shipping) off the Creative web site. I like that it has a 5-foot cord. (That little USB cable that comes with the player is a pain.)

Nov 19, 2007 | Creative Labs ZEN V Plus MP3 Player

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