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Sharper Image Digital KeyChain

Have loaded the Photo Viewer Software onto my computer several times and it keeps indicating that it cannot be found and is being termined. Need to know how to install so it will work.

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  • Anonymous Aug 11, 2008

    I downloaded the dvd and the post arrow button is missing so that I cannot load photos. How do I get it there?

  • vlmuldrew Aug 11, 2008

    I have a PhotoViewer icon on my desktop and my computer is unable to pull it up what do I do?

  • Anonymous Oct 24, 2008

    sharperimage.com is down so we can't download from the site

  • Anonymous Nov 26, 2008

    I have the same problem. No POST button on the software. Any help is appreciated. I have xp. Downloaded from both the CD and the mscustomercare.com website. Still no post button.

  • Anonymous Nov 30, 2008

    Installation software was not detected in the computer CD Rom. Looking for software online - sharperimage.com ??

  • Anonymous Jan 03, 2009

    i cant put pictures on my key chain from my computer it won't work eith disk

  • renitasasser Apr 03, 2009

    Where can i get the software for my Sharper Image Keychain? Please someone email the link to download. My email is renitasasser@yahoo.com Your help is greatly needed. The disk doesn't work.

  • cscrawford20 May 09, 2009

    I would also like to find a download, the "enclosed" cd does not work either

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The software on the CD never worked for me but when I downloaded the software from the website it's worked perfect...

Posted on Aug 27, 2008

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Where can i get the soft wear for my sharper image photo keychain? please someone e-mail me the link to down load the software the disk don't work.

Posted on Sep 30, 2008

  • curiousgeorg Sep 30, 2008

    my e-mail address is reallycuriosgeorge2000@yahoo.com could someone please tell me where to download the soft where for my sharper image digital photo key chain. my disk don't work.

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I have no solution ,i also just got one for my birthday and down;loaded the pics and all i get is black---hit reset NOTHING---if it is plugged into mu computer it workes fine.I am calling the helpline on Mon,and hopefully i can send it BACK and get something else

Posted on Aug 23, 2008

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1 Answer

How to add more photos


They will hold "up to" 60 pics, or roughly 8mb worth minus file overhead.

To check,

Reconnect to PC, then access Windows Explorer(Rt click start)

Locate device under My Computer, then Rt click device and click "Properties", there you will notice the file size of your photos, if they are close to 8mb then you dont have room for more. If you still have space, try removing the photos then adding back all at once. Hope this helps...

Dec 16, 2008 | Baby & Toddler Car Seats

1 Answer

Innovage digital photo keychain


do you unmount the keychains properly?
did you manage to put the files on an usb stick?

Dec 17, 2007 | Baby & Toddler Car Seats

1 Answer

Photo viewer doesn't find the pictures stored on my computer


I had the same problem. What I did was in My Pictures, I selected the ones that I wanted to use for the keychain. Then, I downloaded them to a new folder (renamed the folder). I highlighted the new folder and sent "moved to" the C drive. Once I went back into photoviewer, I was able to see the folder after I double clicked on the C drive and the pictures were there. I hope this helps you!

Dec 05, 2008 | Baby & Toddler Car Seats

1 Answer

Digital photo keychain


try looking foe e drive accessibility.

Feb 06, 2008 | Baby & Toddler Car Seats

2 Answers

Cannot get keychain to turn on when dissconnected from computer


Sounds like your battery is dead.
1. Please note that when charging from your USB cable to the computer, full charging time will take up to 7 hours. If you are charging using your own DC car charger or AC wall adaptor,
charging time will be much less and will take up to 3 hours.


2. Indicator light will turn green when charging is complete.

Jan 06, 2008 | Baby & Toddler Car Seats

1 Answer

The Sharper Image Digital Photo Album with keychain USB 2.0 rechargeable


Visit this website and re-download the software....you must click yes when prompted to delete previous version....mine worked fine after that....Arenee0000@yahoo.com

Dec 28, 2007 | Baby & Toddler Car Seats

1 Answer

Innovage digital keychain


The original software will work with Windows Vista.

Dec 25, 2007 | Baby & Toddler Car Seats

1 Answer

Cannot install software


What keychain? What happens when you try to install? What Operating System are you using?

Dec 19, 2007 | Baby & Toddler Car Seats

23 Answers

Innovage Digital Photo Album w Keychain driver


Summary of Solutions posted here and elsewhere:

I just received a Innovage Digital Photo Album Keychain as a gift and ran into some of the issues posted here. I am going to summarize the solutions I have come across in hopes they will help others.

Installing/obtaining the software:

The keychain requires you to use custom software to upload pictures. The keychain includes a mini-cd with the software. If you have a computer with a slot loading cd (i.e. laptop, imac, mac-mini, etc) do not try to put the CD into your computer, it may become stuck! Either call the service line and order a full size cd, or try downloading the software from either:
Coby DP-151 software
Digital Foci - Pocket Album software
(While these are different digital photo products, the transfer software appears to be same as the Innovate software)

The software should be installed before you plug in the keychain into your USB port.

Software Issues:

Some users have complained that they can't see the whole transfer window. You might have your screen resolution set too low (like 680x480 or 800x600) try increasing to 1024x768 or bigger.

Finding photos: The software is quite simple, it does not integrate with your photo software (e.g. iphoto) it simple reads image files. You will need to point the software to where your photos are stored on your computer. For most people this is either "My Pictures" or simply "Pictures" folder.

Transferring photos: There have been some recommendations to transfer the photos to the keychain in small batches (like 6-10) rather than queuing up 60 images to transfer all at once. Apparently the software has crashed on some peoples machines when transferring many images.

Device Issues:


Charging: The device has an internal battery, it must be charged via your computers USB port. In must be in the charge mode, it will not charge when it is in the update mode. When you first plug the device into your USB port a menu should come up on the screen. You can use the arrow buttons to change the selection, then press the power key to select your choice. For charging you should select "USB Charge". In this mode the keychain will display images and won't let you power off. The red light will supposedly turn green once the keychain is fully charged.

Transferring images:
The keychain must be in the "USB Update" mode before your software will talk with it. Try unplugging the keychain, plug it back in, wait for the menu, use the arrow keys to select "USB update", press the power button. Now try running your transfer software

Bad USB cables: Many people have reported that the supplied USB cable doesn't work. If you are having problems with charging or transferring images, first try another USB cable from a similar type device if you have one (many cameras have the same sized mini usb connectors)

Hope this helps someone!

Nov 30, 2007 | Baby & Toddler Car Seats

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