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Underscore looks like is small line like this _ . The key is located beside of 0 (zero) key and for you to use and get underscore you will need to press and hold "Shift" key and line key beside of 0(zero). Hope it helps.
Since when you are facing this problem, did you make any recent hardware or software changes ? And after you turn on your laptop, don't you see anything after that cursor(Underscore) blinking ? I mean it boots to windows or not ?
If not try to remove your battery and keep it aside for 5 Mins. and then connect it again. Then try to turn on the laptop
You want to restore to factory condition this is called formatting which you will need the software disc...All you could restore your system back to a earlier date which you will find under control panel information and your looking for information like system restore...Need more help please contact me Cheers nikki
When ready to hit enter the email address, in either edit or new entry mode, tap the top left button where it indicates "Abc". You will see a screen where choice five is "Symbols". On the first screen of "Symbols" the underscore does not appear. Right arrow your toggle button to the second screen of choices and then toggle down and over to the underscore, then tap, ok. - trevsmom