Question about Canon CanoScan 8400F Film Scanner

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Canoscan 8400F problem

The first problem I had with my scanner was when I scanned a document the resulting image was totally black. I phoned Canon help and they told me to disconnect my web cam, I did this & I also change the UBS plug in position. Now when I scan a document I get a vertical rainbow image or again a totally black image

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If possible, try it on another computer. If the symptom is the same, then the scanner requires service.

Posted on Oct 29, 2008

  • TheComp Oct 29, 2008

    To add to my previous suggestion, make sure the scanning unit is unlocked. This will be a switch either on the bottom of the scanner...or underneath the scanner lid.

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http://www.carlmcmillan.com/CanonScanner/Canon.htm

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