Question about GE JVM1650 1000 Watts Microwave Oven
I have had this unit for about 5 years. Last year the unit stopped working. Called GE they replaced the magnatron. Two days latter it stopped heating again. GE came back and replaced the magnatron again. a few weeks later same thing, stopped heating. At this point i went out and bought a counter top unit to use. One day i tried the oven and it worked. Now it works intermittently. I took it down off of the wall opened it up and all looks good inside. I checked the door switches all ok I checked for loose wires, all look ok. What else should i be looking for. I would like a solution before I hang it on the wall again.
On many of these GE (by Samsung) and similar models, there were "underperforming" magnetrons that would fail, often causing other damage.
In many cases, these ovens also need to have the high voltage rectifier diode and/or stirrer replaced.
In rare cases, the cavity would be overheated and the whole oven would need to be replaced.
In some cases, a service center will have a stock of magnetrons, and they may be of the "underperforming" type instead of the newest version.
So a repairman may (knowingly or not) be replacing a failed magnetron with one that is destined to fail soon.
It may be an innocent mistake, or it may be a way of not having to deal with a bunch of bad stock parts that may cost him time or money.
And if you just go put them in ovens and bill GE for the part and your customer for the labor, you're making money.
There should be a 5-9 year warranty on the magnetron.
Details of this whole magnetron saga are in their bulletin here. Even if your model is not on the list, the same problem can occur, requiring a kit. The parts kit is similar to this one.
I would check that, then call contact GE to find a different local servicer if possible.
Whether you use that servicer or a different one, I would mention or show the bulletin to them even if your model is not affected. It may have similar trouble that needs to be addressed thoroughly.
You need a thorough, competent checkout.
GE Customer Service is here.
We're happy to help you and we'd appreciate your thoughtful rating of our answer.
Posted on Jul 18, 2008
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