Can't download photos from Olympus SP500UZ

Consider NOT connecting your camera to your computer.


The best way to download pictures from your camera to your computer involves removing the memory card from the camera and plugging it into a card reader (either built-in to the computer or connected via USB or FireWire). This is likely to be faster than connecting the camera to the computer, and won't run down your camera's batteries.


Once the card is plugged in, it will appear to your computer as a removable drive. You can use the operating system's drag&drop facility to copy pictures from the card to the computer's hard drive, the same way you copy any other files. Or you can use Windows Photo Gallery or any other photo cataloging program.

To learn about the new and free version of Olympus Master 2 photo editing software go to:
For Windows:
http://downloads.olympus-europa.com/OM2/win/OM211Setup.exe
For MAC:
Olympus Master 2.11: http://downloads.olympus-europa.com/OM2/Mac/OM211EN.dmg
This software replaces all previous versions of Camedia Master 4.x and Olympus Master 1.x.

Be sure that you plug original Olympus USB cable directly into USB port on mother board (ussualy on the back side of PC) not on the front pannel hub and not into extention USB cable.

The camera is a standard serial and USB connect camera and what we Olympus recommends for XP users as well as their new software is to look into purchasing a smartmedia card reader that connects to USB port so that you are able to transfer images using the reader as opposed to connecting camera to PC. The camera connection is not truly XP compliant.

To learn about the new and free version of Olympus Master 2 software go to: http://www.olympusamerica.com/cpg_section/oima_softwareMaster.asp Click on 'Free Download' to register your email address to receive an email containing a link to download either the Windows or Mac version. This software replaces all previous versions of Camedia Master 2.x, 4.x and Olympus Master 1.x and is XP compatible.

The largest memory card that camera can support is a 128mb smartmedia card. They do not make any cards larger than that size.
To learn about the new and free version of Olympus Master 2 software go to:
For Windows:
http://downloads.olympus-europa.com/OM2/win/OM211Setup.exe
For MAC:
Olympus Master 2.11: http://downloads.olympus-europa.com/OM2/Mac/OM211EN.dmg
This software replaces all previous versions of Camedia Master 4.x and Olympus Master 1.x.

To learn about the new and free version of Olympus Master 2 software go to: http://www.olympusamerica.com/cpg_section/oima_softwareMaster.asp Click on 'Free Download' to register your email address to receive an email containing a link to download either the Windows or Mac version. This software replaces all previous versions of Camedia Master 4.x and Olympus Master 1.x and is Vista compatible.

I just spoke to Olympus Tech Support.

You have to download Olympus Master 2. (Their program is no longer called Camedia Master.)

http://www.olympusamerica.com/cpg_section/oima_softwareMaster.asp

At their main site, search for olympus master 2.

You can transfer the photos directly from the camera to the PC using the USB cable that came with the camera. You don't need to transfer the pics to memory card first.

Connect the cable to the camera and the PC. Turn on the camera and your PC will recognise it as an external storage device. Use the PC's software to transfer the photos from camera to PC.

Once you have the pics on the PC you can use the Olympus Master software included with the camera to edit and archive the photos on the PC.

023

Unless someone else on the forum offers something more specific, I'd be very tempted to borrow a USB cable from a friend and see if using that instead of yours works. (Doesn't have to be from an Olympus camera - anything that has the same connectors on - camera, MP3 player, etc lead will do). A.