I got a pop up saying my computer was infected. I tried to restart my computer and it just comes to a black / blank screen. Can I save my files or will I have to reinstall windows.

Restart in safe mode. Install Malwarebytes Antimalware. Scan. Choose to delete all infected files. Restart. Start again in safe mode. Uninstall all antivirus software you have. Install AVAST. Update virus definitions. Full scan or choose BOOT TIME SCAN. Post results here please

reboot it in safe mode and if it shows desktop restart once again
booting in safemode hold F8 while restarting your machine choose start window in safe mode and hit enter
best of luck
if problem wont solve let me know please i will tell you another way

can you please be more specific?
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Is it after the Toshiba logo or Windows logo?

Sounds like you got infected and did the what the the virus wanted you to do (restart) and it took over. Try reinstalling windows. or running recovery.

Hi ,

There is a really good scanner for virus what you can do is go to the address bar and then type in www.pctuneup.pctuneup.googlepages.com and then once this page opens up look for an option that says MALWARE BYTES.Click on it and you willl get the run save cancel dialogue box ,click on save and then save it on the desktop.Once its saved click on the saved exe file and then run it ,follow the setup wizard and then once you get to the main screen for malware bytes click on full scan .It will run for a very long time and then once it complets it will show you the files infected then at the bottom left click on show infeceted ,all the infections will be listed then click on remove seleccted and then once it is done will prompt you to restart the computer .

all the best(This scanner is the best in removing any kind of infections )

Go to
http://download.cnet.com/3001-8022_4-10804572.html?spi=c24f329de6cd155fbe4dfd23f4422193

Obviously from another computer with internet access, and try putting in on a flash drive then installing it on the infected computer and when Malware Bytes starts up, go to the Update tab and click Check For Updates. This will update Malware Bytes to be able to kill more recent threats.

If that doesn't work:

1. Download that program and save it to a flash drive.

2. Boot your computer up in "Safe Mode With Networking" by repeatedly pressing F8 while the computer is booting.

3. After you are in Safe Mode, install the program from your flash drive onto the computer and run a full scan, this should eliminate any threats.

Good Luck :)

OK, I think your computer infected by virus.

here the way to cure your system :

1. download ComboFix, click Here
2. Close all programs of you computer
3. Double click ComboFix.exe on you desktop (on Save Mode)
4. When Combofix finished, it will create logs for you.
5. Restart your Notebook.

You may have a virus or root-kit infecting your machine. When you reboot, try booting into safe mode and run a virus scanner.

I am not sure what your technical know how level is at, but if you need directions to boot into safe mode, let me know!

Keith

Can you go to safemode and check if you are able to see the icons.
Did you run a virus scan lately. If not you can try that.

Let me know the results and i can guide you further.

Probably the hard-drive has gone bad.. First try a complete re-install of windows (you will lose all saved data on the hard-drive, so if you can, back up all important files first)..

If that doesn't work, you need to purchase a new hard-drive