Question about Brother MFC-5840CN All-In-One InkJet Printer

9 Answers

Mfc 5840cn problem

"unable to clean see trouble shooting and routine maintence chapter in user's guide"

this is what my printer displays and it wont let me do anything?

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  • 5 more comments 
  • dan b good Jul 17, 2008

    it has been off for many hours but each time i plug it in it still shows the same message

  • dan b good Jul 17, 2008

    ???- i don't know how old it is i am not he original buyer

  • dan b good Jul 17, 2008

    i did not find any thing jamed inside of it and leaving it off did not reset it???

  • dan b good Jul 19, 2008

    i got an air compressor and blew on it all around the best i new how. and it still says the same thing?
    i even reset the purge counter and it still displays the same thing!

  • dan b good Jul 19, 2008

    it not very old the ink pad that soaks up the ink is still fairly clean and not even 1/4 full
    so i know that the machine still has a large capacity on its ink pad.

  • dan b good Jul 19, 2008

    are You guys Really able to help me???

  • dan b good Jul 23, 2008

    i thought that when i paid you 10.00
    I WAS PAYING A PROFESSIONAL PRINTER REPAIR MEN
    and not just anybody off the side if the street.
    I am not impressed with your service. BOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!
    BOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!

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9 Answers

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Machine Error 46 – Purged Ink Box Full MFC620CN/420CN/410CN/210C and FAX2440C

The machine counts all purge (cleaning) operations in order to prevent the internal ink absorber box from overflowing with purged ink. An “initial purge”, for example, advances the purge counter by 187 + 420 = 607. When the purge counter approaches 6400, an internal "Machine Error 46" is generated. Further purge operations are prohibited, and therefore the printer becomes unuseable.

When an internal Machine Error 46 is generated, the user will see an “Unable to Clean” external message and will be unable to use the printer. The “Unable to Clean” external message can relate to many different internal error codes however.

The user can establish the internal Machine Error Code as follows: pull the mains cable out of the machine (power off), hold down the Menu/Set key, re-insert the mains cable into the machine (power on). The internal Machine Error Code will be displayed.

If there is a Machine Error 46, it is necessary to dismantle the printer, replace the ink absorber box (or possibly break the ink absorber box open and clean its absorbent sponges under a tap), re-assemble the printer and reset the purge counter to zero.


Resetting purge counter MFC620CN/420CN/410CN/210C and FAX2440C

1) Enter machine maintenance mode (on MFC210C all four photo/copy/fax/scan lights flash in maintenance mode). Care is needed in maintenance mode, otherwise critical settings may be inadvertently corrupted.

FAX models with numerical keypads: Press the Menu/Set, *, 2, 8, 6 and 4 keys within two seconds. (if you fail to complete the correct key sequence within two seconds, press the Stop key to try again).

Other (non-FAX) models: Press the Menu/Set and Black Start keys. Next press the “up arrow” key four times to enter the maintenance mode).

2) Press the 8 then 0 keys in the initial stage of the maintenance mode to call up the machine's log information list (function code 80).

3) Press the Black Start key several times to scroll through the log information list to reach the purge counter. The purge counter is the 25th item in the list.

4) Press the 2, 7, 8, and 3 keys in this order to reset the purge count to zero.

5) Press the Stop/Exit key to return to the initial stage of the maintenance mode.

6) Press the 9 key twice to return to the standby state.

Carry on printing !!

Posted on Jul 23, 2008

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  • Brother Master
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Don't you have the user guide? it should have the instructions on how todo the maintenance for your printer.

Posted on Jul 23, 2008

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  • Master
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Greetings,

Buy a new one.

You already tried several troubleshooting, your printer is having an internal error (it has a small brain inside - i'm talking about the chips that controls it's functions), which is a non-user replaceable part.

Keep us posted and thank you for using our service.
FixYa for all your troubleshooting needs.

Posted on Jul 19, 2008

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  • Master
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U need to go with a good printer repairer it will charge u 4 this $50 to 100$

Posted on Jul 19, 2008

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  • Master
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Machine error 46 means that your printer's purge unit has reached its counter limit and needs replacing, the reason I say this is because your machine has done alot of work and parts will be warn in your m/c, if you just reset the counter you will end up with ink througout your machine.
Normally when your printer is up for a purge unit its better to get a new machine with new cartridges and a 12 month warranty and no wear. You can get the new brother for about $79 wich is by fare a way better way to go. and with the new brother the inks are alot cheaper than earlier models wich is a bonus.

Hope that helps........

Posted on Jul 17, 2008

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Get a can of air and clean the whole thing thoroughly, or use an air compressor if you have one / have access to one. It is probably paper dust jamming one of the sensors.

Posted on Jul 17, 2008

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  • Master
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When trying to use your Brother machine you getthe message "Unable to _____". The blank may be the word Change, Print,Scan or Clean and these words may vary from model to model.
Thismessage is a general message and will appear for different reasons. Itoften indicates a paper jam or a mechanical issue. Complete thefollowing to determine the possible issue.

  1. Check for foreign objects, such as a clip or ripped paper, inside the machine.
    Openthe scanner cover by pulling up on the lower right corner of the cover.Look inside the machine and remove any foreign objects. If you seejammed paper or another item inside this area, gently pull it out andthen close the scanner cover securely.
  1. If the error continues to appear, the machine may have a mechanical problem.
    Ifthe error message continues to appear, the machine will need to bereset. Resetting the machine will erase all faxes in memory and the FaxJournal Report. However, there is a way to transfer faxes in memory andthe Fax Journal Report to another fax machine to print them out. Do thefollowing to transfer the data and reset the machine:
Note
    In order to transfer data from your fax machine to another, you must have the station ID programmed in your fax machine.

Step1: Transfer the Fax Journal Report
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until Report Trans appears on the LCD. Then press Menu/Set.
  5. The LCD will prompt you to enter a fax number. Enter the number of the fax that you want to receive and print the report. Press Black(Mono) Start.
Step2: Verify and Transfer faxes in memory
  1. Press Menu/Set on the Control Panel of the machine.
  2. Press the up or down navigation key until Service appears on the LCD. Then press Menu/Set.
  3. Press the up or down navigation key until Data Transfer appears on the LCD. Then press Menu/Set.
  4. Press the up or down navigation key until Fax Transfer appears on the LCD. Then press Menu/Set.
  5. If there are no faxes saved in memory, NO DATA will appear on the LCD. Continue to Step 3.

    Iffaxes are present, the LCD will prompt you to enter a fax number. Enterthe number of the fax that you want to receive and print thefaxes. Press Black(Mono) Start .
Step3: Reset the machine
After theFax Journal Report and faxes in memory are transferred to another faxmachine, disconnect the Brother machine from the power source forseveral minutes and then reconnect it.

If the message continues to appear on the LCD, do the following based on your country:
<USA>
If your unit is still within warranty, click here to locate a Brother Authorized Service Center in your area or click here to obtain contact information for the appropriate Brother Customer Service Center.
If you are out of warranty, use the link to locate a Brother Authorized Service Center in your area.

<Canada>
For Brother Customer Service telephone numbers for assistance in Canada, click here.

<Latin America>
For the Brother Customer Service telephone numbers for assistance in Latin America, please click here.

<Europe>
For the Brother Customer Service telephone numbers for assistance in Europe, please click here.

<Asia/Oceania>
For the Brother Customer Service telephone numbers for assistance in Asia/Oceania, please click here.
Related ModelsFAX-1840C, FAX-1940CN, FAX-2440C, MFC-210C, MFC-3240C, MFC-3340CN, MFC-420CN, MFC-5440CN, MFC-5840CN, MFC-620CN

Posted on Jul 17, 2008

  • Sergio Scalfaro
    Sergio Scalfaro Jul 17, 2008

    http://welcome.solutions.brother.com/bsc...
    here find the manual that you can use for see where you can put your hands without anyproblem


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How old is your printer?
If less then a year old, still under manufacturers warranty.

Posted on Jul 17, 2008

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  • Master
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Did you try the hard reset sir?

leave it off from power for few hours

Posted on Jul 17, 2008

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