Question about Canon FAXPHONE L80 Laser

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Fax sending and recieving problem

When I recieve a fax i get up to 10 blank sheets with one fax. The paper is all the same size and the tray is not overloaded. Also, When trying to fax from memory I get a messagfe that states the memory is full after 3 pages.

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Your fax machine probably has what is known as a "separation pad". This is a part near the rubber roller thst starts the blank paper on its way through the machine. It is supposed to let only one sheet through at a time but when it's surface wears, it doesn't function properly. A service technician is needed to replace the part.

Posted on Sep 22, 2008

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We are not receiving faxes..we keep getting error code 407..Please help? Thank you.


The message means:

407 No confirmation from the receiving station for the
previous page sent.
Wait a few minutes and send again.

This can mean 2 things

1) you have not set your fax machine to recieve faxes

2) you need to have your fax machine serviced because the part that makes it pickup a fax has malfuctioned

Clean all paper paths with paper path cleaner.
Unplug and then after 10 seconds replug the fax machine and do a test recieve for it

If all else fails, you may need to call a service person to repair or replace the broken or defective part that recieves faxes.

Hope this helps :)

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Unplug the fax from power for a minute or two.Check the paper size under fax sett., clean rollers,...

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This document explains the different results obtained when using or not using the Automatic Reduction (or Auto Reduction) Feature. The following issues usually result when the Automatic Reduction feature is not set correctly:
  • Faxes printing too small
  • Faxes printing on more than one page
  • A blank page ejecting between each printed fax page
This feature can be turned ON (the default) or OFF from the Advanced Fax Features menu. The two main purposes of the Auto Reduction feature
  • Fits a received fax page onto the paper size loaded in the paper tray and selected in the paper size setting of the Basic Fax Setup. For example; if letter size paper is loaded in the paper tray and selected in the fax settings and a legal size document is received, each page will be reduced and printed on one letter sized paper.
  • Allows the addition of the fax header margin at the top of every printed fax without extending the fax onto another page. The fax header is printed at the top of every fax received with identifying information about the fax sender. Since this increases the overall page length, the page must be reduced to fit onto one page. Auto reduction slightly shrinks the fax as it is received so the entire page will print on one piece of paper even though a top margin is allowed for the fax header.

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1 Answer

All of a sudden, faxes stop coming out and the window says something to the effect...''Place US Paper in Upper Tray''. If I turn the machine on and off, the display clears and faxes that are in memory...


The fax machine is trying to print fax recieved copies on the bypass feeder.
Check up the setup menu on the control console.
Fine fax recieve.
You should find a selection for fax recieved in which paper tray.
Check this area, any that have the bypass feeder, de-select it.
Make selections for 8 1/2 x 11 paper in tray one.

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1 Answer

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The machine will only switch to tray 2 IF BOTH TRAYS are set to the same paper size "OR" if the paper sizes are different, the machine will switch to the lower (14") tray when it recieves a document which is 14" long.
You may have the same paper in both trays.... but do you have them both programmed for the same size??? When you select the top and then the bottom tray are they saying they are the same size.????

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The printe will not scan or print. When I fax documents it is recieved witha balck shadow in teh background. I get error 2200 when I try to print or scan.

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I've seen this before...

The machine is calling for legal sized paper and it thinks it has it in the paper tray. Check the back stop that is inside the paper tray. It should be a green guide that is closest to you if you pull the tray out. You may have to lift up a flap on the end. Make sure that the paper stop is on the correct paper size for what is in the tray. Hope this helps. Let me know if you need any more assistance.

If this helps you please rate it as Fixya!

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1 Answer

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Open up the document feeder and look for a trapped down or sluggish switch

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If this is primarily happening with receipts from one sending fax machine, the most likely cause is that the sending machine is transmitting an end code that causes this page to print.

If you need further assistance, please post back. Otherwise, thank you for using and rating FixYa!

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1 Answer

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There should not be a problem with TX on LGL paper. If you want to configure the machine to recieve LGL on a regular basis: Press "MENU" 1-3. Then use the up/down arrows to select LGL. "MENU", "EXIT". That should do it. Good luck!

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