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Re: WHEN I HAVE AN INCOMING CALL MY FAX MACHINE COMES ON...
the issue that you have has something to do with the "Rings to answer", for you to change it follow the steps..
1. press SETUP BUTTON on your printer
2. Scroll down and look for BASIC FAX SETUP, then press OKAY
3. Inside Basic fax setup, scroll down and look for RINGS TO ANSWER, then press okay.
4. It will give you choices there, just look for ANSWER ON RING 6, then press okay,
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Set rings to answer You can select the number of rings that will occur before the fax answers an incoming call. If you are using your machine as both a telephone and a fax machine, we suggest you set the ring count to at least 4 to give you time to answer. TIP: HP 1050 Fax: The Toll Saver function for the Digital Message Center interacts with Rings to Answer. See Toll Saver on page 40. If you have the HP 1050 Fax and have Toll Saver turned on, set the Rings to Answer to 2. 1. Press Menu repeatedly until BASIC FAX displays and press Start/Enter. Rings to Answer will display. 2. Press Start/Enter. 3. Enter the number of rings you want (2-7) and press Start/Enter. The HP Fax rings the set number of times and then answers. It then produces a different sounding ring to alert you to which type of call is incoming. • The additional ring may occur once for a fax call • The additional ring occurs 5 times for a voice call. After the 5 additional rings, the answering machine will answer.
You need to push the "auto answer" button your fax machine so that it knows to answer the incoming call. The auto answer button is on your printers keyboard, usually in the upper left hand corner and has a little red light next to it. When you push this button, the fax will answer all incoming calls. You can set the number of rings to answer through the menu on the computers keyboard. Look for the menu key and use the up and down arrows to scroll through the options until you see fax set up.
First, Connect the Phone line in Line 1 EXT at back of printer
Check the No. of Rings on your Answer machine. If you have 4 Rings set on Answer machine then you need to set 6 Rings on the printer ( as simple 2 rings more than your Answer machine ) And you need to turn off ECM on the Printer setup
Press Setup button Scroll till you find Fax Settings - Press OK Choose Rings to Answer - Set it - 6 ( based on the Rings on Answer machine ) - Press OK Check for ECM - Error Correction Mode - Press OK Turn it OFF - Press OK Check for Auto Answer option - Turn it ON too.
It means that your fax machine is "answering" the incoming call before you pick up the handset. Usually, the factory setting on the fax machine picks up after two incoming rings. There are three ways you can address this issue: 1.) You can either change the number of rings to, say, five incoming rings to give you enough time to answer the phone before the fax machine picks up, or 2,) you can find out if your fax machine has a feature that allows for the voice hook "click over" that will allow you to override the fax when you pick up your handset, or 3.) turn your fax machine off until you need to send a fax.
If you want to investigate number 2.), then you'll need your operator's manual.
Check the number of rings your fax machine is set to. Chances are, the answering machine is set up for 4 rings and the fax machine is set up for 6. If this is the case, change the number of rings on your fax machine to 2 or 3 rings to ensure an incoming fax will go directily to the fax machine. If the fax doesn't recognize the call as a fax, it will go through to the answering machine.
It is your phone answering machine that must pick up in three rings or less.
Therefore 4 is too much. I would not limit number for fax machine itself.
On receipt of fax sometimes seems like it will not work when answering machine picks up in the middle. However, leave it and it will work. Sometimes sender will hear your answering machine and cancel as well. So try to ensure they don't give up at other end as well.
initially you have to check and correct this few settings.
To receive a fax manually
1. Make sure the device is turned on and you have paper loaded in the main tray.
2. Remove any originals from the document feeder tray.
3. Set the Rings to Answer setting to a high number to allow you to answer the incoming call before the device answers. Or, turn off the Auto Answer setting so that the device does not automatically answer incoming calls.
4. If you are currently on the phone with the sender, instruct the sender to press Start on their fax machine.
5. When you hear fax tones from a sending fax machine, do the following:
a. Press the left arrow or the right arrow to select Fax B&W or Color fax. b. Press Start. c. After the device begins to receive the fax, you can hang up the phone orremain on the line. The phone line is silent during fax transmission.
The Rings to Answer setting is important if you have an answering machine on the
same phone line as the HP All-in-One, because you want the answering machine to
answer the phone before the HP All-in-One does. The number of rings to answer for
the HP All-in-One should be greater than the number of rings to answer for the
For example, set your answering machine to a low number of rings and the HP All-in-
One to answer in the maximum number of rings. (The maximum number of rings
varies by country/region.) In this setup, the answering machine will answer the call
and the HP All-in-One will monitor the line. If the HP All-in-One detects fax tones, the
HP All-in-One will receive the fax. If the call is a voice call, the answering machine will
record the incoming message.
To set the number of rings before answering from the control panel
1. Press Setup.
2. Press 4, and then press 2.
This selects Basic Fax Setup and then selects Rings to Answer.
3. Enter the appropriate number of rings by using the keypad, or press or to
change the number of rings.
4. Press OK to accept the setting.