Question about Canon LaserClass 9000L Plain Paper Fax

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Unable to receive fax

Hi - we are in an office setting, and my fax machine is not receiving, I punched down in the phone room, made sure a button wasn't pushed that shouldn't have been, and still you call it and it says, this is extension is not answering. However it is able to send. I'm sure I'm missing something but the menu panel under the speed dials, is not very user friendly...any hints would be great..or where to get a manual, for free ;)

Thanks!

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  • 8 Answers

My Customer is having the same problem. The Fax rings but never picks up. I ordered a NCU board (fax card) to see if it fixes it.

Posted on Nov 17, 2008

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1 Answer

Unable to receive fax on 4100e


Sorry, but you have to be more specific on what are you trying to achieve and what you have done so far.
Do you want the unit to automatically answer a call and receive the fax? If so, make sure that you have switched it to FAX mode (press the MODE button repeatedly until FAX is shown on the display). You can also set it to FAX/TEL mode, whereby the machine will answer the calls and signal (ring) if it is a voice call not a fax.
The default setting is for the machine to answer after 4 rings, refer to the manual if you want to change this value (you can download the manual here: http://welcome.solutions.brother.com/BSC/public/files/dlf/doc002079/FAX4100e_UsaEngUsr_B.pdf

If you want to manually receive a fax after you've picked the phone up yourself, then when you hear the other side fax beeping, simply press the START button.

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We have two fax machines hook up to one dedicated fax line. When we send a fax from wither machine it is not faxing to the phone we fax it only sends the fax for the second fax machine that is in our...


Yes, you must set up your fax machines like this: The receiving fax must be set to auto receive and the telephone line must be inserted in the "line" input. A line must then be connected from the "Tel" to the "Line" of the Transmitting machine, which must be set to "manual receive." This is not really a satisfactory way of doing things as you can't send and receive 2 machines on the same line together. A much better way is to have 2 lines. with a machine attached to each. Get the tel company to put "No answer transfer" on the line as an accesory. Give them the number of the fax machine that transmits. Make it "manual receive" Now you have a versatile system that you can also use the office telephone with.

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Make sure its set to fax only by pressing the function button and then recieve mode!Keep pressing recieve mode untill it says fax only and press set/ok!Try cleaning the big grey roller at the back of the machine!Good Luck!

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Call a cell phone from the fax machine to be sure you are on the correct phone number.

Be sure you are plugged into the LINE port of the fax machine.

Your fax machine must be set to AUTO or you will have to press start when it is trying to receive a fax.

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Try calling your fax machine with a cell phone to see if the fax answers. If not, check that the phone wire to the fax is plugged into the LINE socket, NOT THE PHONE SOCKET on the fax machine. Next, go to the MENU on the fax.You may have to check or change one or more of the following settings by trial-and error to fix the problem. BEFORE YOU CHANGE ANY SETTING, WRITE DOWN OR PRINT OUT THE ORIGINAL SETTINGS. In the MENU, find FAX SETTINGS, FAX SET-UP, or INITIAL SETUP settings. Try changing one or more of the following: PULSE/TONE, RECEIVE MODE, SEND MODE, RING DELAY, RING TIME, OVERSEAS MODE, etc.

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Yes, especially if they were active.

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First only plug the line in the LINE socket otherwise it wont receive.

Manual receive will probably be the best as conflict may occur with the answering machine and the fax. You will either not receive faxes or messages. Its a bit of a pain as you will have to be home to receive faxes. eg pick up the handset and press start.

Its the easiest. Unless you want to fiddle with both machines settings to use the fax/telephone mode.

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Call your cell phone from the fax machine and check the caller ID to make sure that it is the correct number for your fax machine. Next, call the fax machine from you cell phone, and make sure the fax machine rings. Problems like these are almost always a phone line issue, not the machine.

Don't forget to rate your solutions please.

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