Question about Brother MFC-8500 All-In-One Laser Printer

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Brother MFC 8500 print issue

I have a 1 inch wide black streak that comes when faxing or copying Rather than a black streak when i scan or fax, I have a very faint area about two inches wide and just to the left of the middle. Printing is OK. I'd be interested in knowing how to "clean the scan area" or other suggestions. I have replaced toner and drum but since printing is OK the problem just lie with the scanning.

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Mayy i know if this wide black streak that you called, was changing position or it always on the same spot always...

let me know

thank you

Posted on Jul 16, 2008

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Hi-

Try cleaning the glass part with a glass cleaner solution with a damp cloth, but if you need instruction how to clean the inside part of it, suggesting you consult a technician or certified servicer for the product to avoid further issue. thanks for using Fixya!

Posted on Jul 16, 2008

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My brother MFC 8500 is receiving alright but everything I send out has a big black streak going down the right side of the page. Confirmation page also has big black streak.


Let me see if I got this right.

The received fax is clean but when you send one out it has a black streak on it.
Cool! So far so good.
Makes sense because for sending, the fax scans the original document and parts of the scanning area could be dirty and so on. Therefore a black streak may appear.
The same black streak would also appear when you make a copy, because the original document must also be scanned.
Logical!

However for receiving faxes, the machine uses the internal memory and the print engine only, and the same applies to printing the transaction report, which comes from inside via the print engine.
The scanner has no rol in either situation.

Now I'm lost!

.

May 31, 2011 | Brother Office Equipment & Supplies

2 Answers

Brother MFC 8220 all-in-one fax prints with a vertical line


First guess is you have a bit of dirt (often white-out from people scanning corrected paper that's not quite dry) stuck on the fax scan window. This should be described pretty well in your user manual (which you can download online from brother.com).

Its also possible that there is dirt (typically loose toner) on the laser scan window (there's a laser that shines through it to get the image pattern on the drum). That window is often along the bottom of the unit under the drum/cartridge (take the cartridge out and look). The Brother manual I've seen seems to ignore this possibility.

Print streaks DO NOT mean cartridge drum replacement in many cases !! On brother Intellifax or MFC or other laser copier/printer/fax, keep in mind that either the fax/copy scan window OR the laser scan window can get dirty. If the fax scan window is dirty, you see streaks on outgoing faxes and copies (but NOT incoming faxes). If the laser scan window is dirty, you see streaks on all prints (copies, faxes, print-from-computer).

Note also that when transporting/moving some laser copier with the toner cartridge inside, the toner can get out and make a big mess inside (including getting the laser scan window dirty). An air compressor can be usefull to blow it out. And sometimes using alcohol to clean is a BAD idea (maybe incompatible with plastic and rubber parts). A damp rag is probably fine.

Nov 21, 2009 | Brother Office Equipment & Supplies

1 Answer

MFC8500 VERY DARK STREAK (.25 INCH WIDE) RUNNING DOWN THE ENTIRE WIDTH IOF THE PAGE.


Reference page 22-17 in reguards to cleaning the charge wire on the drum unit and page 22-16 for cleaning the document scanner. This is a link to your Brother MFC 8500. Hope this helps.
http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_8500_EN_1354.PDF
If the dark streak appears on printed documents, cleaning the charge wire will correct it.

Nov 04, 2009 | Brother MFC 8500 All-In-One Laser Printer

1 Answer

Large Black streak on outbound fax/copy


1 or 2 LEDs are burned out in the scanner unit.

Sep 23, 2009 | Brother IntelliFAX 4100 Laser Fax

2 Answers

Copier, Printer black streaks on copy or all black page


Hello sir; Either drum cleaning blade or drum cartridge needto replace.

Aug 20, 2009 | Brother Office Equipment & Supplies

1 Answer

Faxing and or copying a black streak developes, answer??


Open up the document feeder by pulling up and clean the scanner glass

Jan 11, 2009 | Brother MFC-5840CN All-In-One InkJet...

1 Answer

3-INCH WIDE VERTICAL LINES RUND DOWN LEFT SIDE OF FAX MACHINE


Do your incoming faxes have the same marks?
If not you might find that the scanning part of your machine has a dirty mark on the glass or that the unit has become faulty.
Try and take a copy from the machine and print from a report or any print from memory.
If you have the black lines on both then i'd suggest getting a new drum unit, if u have it only on the copy I would have a look at your scanner glass and see if there is a dirty mark on it. if not maybe call out an engineer as the scanner unit maybe faulty.
Need anymore help msg me.

Dec 11, 2008 | Office Equipment & Supplies

1 Answer

Brother MFC-210 fax issue


Install fax software . You can do this with the following procedure:
go to control panel, go to add and remove softwares and then in install windows components install fax .It will ask u for a windows cd

Dec 08, 2008 | Brother MFC-210 All-In-1 Print/...

1 Answer

Thick Black Line on my copies and faxes


Can't image it being anything but scan glass, if prints are fine, are you sure you cleaning scan glass(inside of where originals are fed)?

If so then scanner lamp faulty, but I've never come across it myself on this model.

Oct 26, 2007 | Brother MFC 8500 All-In-One Laser Printer

1 Answer

Brother MFC 8500 print issue


Try to clean your print head. I have HP all in one laser and doing that helped once when that happened to me.

Oct 06, 2007 | Brother MFC-8500 All-In-One Laser Printer

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