Question about HP LaserJet 2420 Printer

1 Answer

Malfunctioned Hi, I'm really confused why the face down roller shaft has malfunctioned. It doesn't work anymore... I tried dismantling almost entire parts of it and replaced its small gear assembly to no avail. Please... i need help.

Posted by on


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 138 Answers

You problem is not (usually not) the output roller at all but the gears located on the sidewall on the left inside the caity where the fuser installs. There is a repair kit out to fix all of the issues relating to the fuser grinding, machine noise and output roller issues all at one time. It's available at Seattle Platen 1-800-221-2388. Just ask for Dale and tell him you need the 2400 gear repair kit. It runs 10 to 15 dollars.

Hope that helps you.

Posted on Feb 19, 2009


1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

What would make my nissan truck stop running

The fuel tank being empty, bad fuel in the tank, the fuel filter is clogged, the fuel pump stopped working, the ecm malfunctioned, engine overheated, the ignition switch malfunctioned, charging system failure, a broken timing belt/chain, hitting something really hard at 60mph...etc...etc.

Jul 20, 2013 | Cars & Trucks

1 Answer

My printer canon mp230 doesn,t pull papers and says paper jam 1300

My solution is to never ever buy Canon products again. My MP230 has BARELY been used at all in the couple months I've owned it. The unit failed right as I was about to print my final documents for a really important proposal. I live in the middle of nowhere and so basically this meant, I could not include all the items I wanted in my bid. There never was any paper jam in the first place and none of the suggestions here have helped. The suggestion to clean the printer rollers was a great one, that Canon's error menu might consider mentioning, and I was briefly hopeful - however it did not work. No surprise really as there was no reason to think that my practically brand new rollers should be dirty. I also tried, without luck, the old switch it on and off and the tedious uninstall/reinstall routine. This printer was bought with a refund from a previous Canon that also stopped paper feeding after light usage within a few weeks of purchase. I also returned two Canon cameras last year, one which malfunctioned within 48 hours of being taken out of the box, and one which lasted a couple of weeks. My conclusion is that this is cheap mass-produced garbage with shoddy quality control. It's a false economy and I've learned my lesson: next time I will spend twice as much and go with an Epson or HP: reliable workhorses.

Jan 24, 2013 | Canon PIXMA MP230 Multifunction color...

1 Answer

Finepix J28 device not recognised

Hi Jemma, i suggest you to change the USB female port. Use the other USB connector in your laptop. If you face same problem then let me know or call me +918296415259

Aug 13, 2012 | Fuji Cameras

1 Answer

HP P3005DN Tray 2 pickup roller does not turn. Hear clicking sound but roller doesn't turn to pickup and feed paper.


This is a problem with the Pickup roller.

Try to inspect the paper pickup roller, on the right side of the roller you can find a small notch which gets coupled with the shaft it will be broken. You have to replace the roller.


Jul 15, 2011 | HP LaserJet P3005n Printer

2 Answers

My router working slow

A slow router and/or disconnecting wireless router can be caused by several things. Please click on this link and follow my instruction to resolve these issues :-

Jun 14, 2010 | Cisco (WS-X3011) Router

1 Answer

How do you replace Face Down Delivery Roller?

remove the left, back and top covers.
At both ends of the shaft are plastic bushings.
Rotate them so they point in a horizontal position.
Lift the right side of the shaft(it has a white gear on the end) and then slide the shaft to the right to release the left side from the chassis.

Feb 02, 2010 | HP Laser Jet Printer P3005dn

1 Answer

Nokia 3110 classic usb device malfunctioned


Please try connecting your phone to a different USB port other than the one which you use normally.
If the issue is the same then try connecting it to another PC if you still face the problem then it is a hardware issue.Either your phone or the USB cable is gone bad.So replace the USB cable first with a new one and then try connecting.If the issue is till the same then it is your phone and you will have to get it repaired or get it replaced if it is under warranty.

Feb 10, 2009 | Nokia 3230

1 Answer

Psp malfunctioned...

maybe try n format the memory card.

Sep 15, 2008 | Sony PlayStation Portable (PSP) Console

1 Answer

Printer part is malfunctioning

Here's a link to the complete service manual. The 2400 series isn't known to have problems with output gear problems. Most of the time the problem is with the geartrain itself. Below the service manual link and there is another link that addresses geartrain issues. The gears they are showing and discussing are also known to cause top end (exit) jamming. The article walks you through the gear replacements.

Hope that helps you. If so hit me with a FIXYA.

Service Manual:

Geartrain Article:

Jun 27, 2008 | HP LaserJet 2420 Printer

1 Answer



Some times this error message will pop up.

Just disconnect it.

Shut down the system.

Wait for some time.

Turn it back on.

Connect it in the computer USB port & not in the USB hub or something.

Hope this helps.

Good Luck.

Live, Love, Laugh.

Apr 14, 2008 | Ulead Videostudio 8 for PC

Not finding what you are looking for?
HP LaserJet 2420 Printer Logo

112 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

102366 Answers

Ben Johnson

Level 3 Expert

685 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides