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You can get the Sansa Media Converter from Sandisk's website.
You must use the Sansa Media Converter to transfer videos. If the video is DRM-protected (many of Real's movies are), it may not actually convert. But if the video is DRM-free, then the Sansa Media Converter will perform the conversion and load the video onto the player. The Sansa Media Converter may or may not recognize certain file formats, so you may need to download an additional program such as Riva FLV Encoder to convert the Real video to AVI format first - then the Sansa Media Converter will recognize the file. -Tha Mp3 Doctor
you must upload sansa media converter from the cd that came with the mp3 player. once you completely upload it you open it and click "ADD MEDIA" and select the videos, then hit "CONVERT" and it will convert them to a *.mov* format