Installation of the upgade kit is fairly simple. Just watch the pins which connect to the boards when plugging and unplugging. Sears offers the kits at 178.00. or they did. I'll attach upgrade instructions with the kit number. http://service.haieramerica.com/documents/SB-TV-0003.pdf
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hi my name is Roety,
I can help you with your issue ,
These Haier TVs go bad and I always install the repair kit part #?TV-3940-01
It includes the scan boards and an upgraded IC .
I can not find any kits in stock, but I know there some available online if you search or call a few places.
Mat electronics or sears parts direct may have some.
If I have helped you with your issue
If you have more questions you can still respond
I will reply asap
Usually you have to be a certified technician of the manufacturer to order and receive those parts. It comes down to insurance reasons because if you were to install them yourself and the TV burned the house down and you were to perish, the company would be liable. As frustrating as it is, you will likely not get the parts. Are you saying that Haier will not provide a service technician for an out of warranty repair or at least point you in the right direction? That's poor customer service and I would think twice about purchasing from them again.
Had the same problem. Purchased Haier 42" model 42EP24S from Sears and it broke in 1 1/2 years. Couldn't find anyone to fix it so I ordered part Service Kit: TV-3940-01 from www.searspartsdirect.com the cost was $150.00. If your warranty is up and you're okay with doing your own work. :-)
Replaced 3 boards (instruction included) and my tv is back in action.
The Haier fix kit is 3 boards to replace the 3 boards in your plasma. So the only way to get it done is to order from Haier/Sears. Sears knows this! Make them come to your home, it is a warranty issue.
Is the tv black screen with sound? That's usually the problem. The Sears service rep will come out, order the upgrade kit, the kit is mailed to your home, then you notify Sears and they return and install the 3 boards. You can do this yourself when the boards arrive and skip Sears, but only if your comfortable removing the back of the plasma (about 25 screws) and replacing circuit boards.
You need the upgrade kit - make Sears come out and order it for you - they know all about it, claim that the monitor should have been recalled. Mine was out of warranty, however I convinced them to fix the TV.