Question about Lexmark X7350 All-In-One InkJet Printer

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Lexmark x7350 Still under warranty does not fax, scan or copy anymore

It suddenly stopped working when I scan, fax or copy. I think the scan bar is stuck. It makes a grinding noise and moves about an inch then returns. Where can I get this fixed. It must be a defect and still covered under warranty. I am in East TN 45 miles from Knoxville.

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  • Rebecca Kollett Aug 05, 2008

    Well, thanks for the timely response. I did just that and Lexmark replaced my printer 2 weeks ago. Too bad you couldn't have replied sooner.

  • Anonymous Mar 31, 2014

    makes thumping noise

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  • 39 Answers

Definitely sounds like the scan bar or some related hardware is bad. I would call Lexmark tech support at 1-800-332-4120 and ask them if it is still under warranty and if it's covered by warranty. Hope you registered the product when you first bought it.

Posted on Aug 05, 2008

  • Russ Robbins
    Russ Robbins Aug 06, 2008

    Well considering I only registered here yesterday and gave you the right answer, albeit after the fact, a higher rating would have seemed fair... but oh well. I'm just glad you got it taken care of.

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If you can't get it replaced because it's out of warranty and decide to buy new, Lexmark's new business products that have just been released have a 5 year warranty, which is probably best in class. Check them out here.

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Regards
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