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The software is only for Windows 98 otherwise the player is a plug and play device (Windows 2000, XP & Vista). Click here if your operating system is Windows 98. Can you see the MP3 player on device manager?
In order for the Sansa device to be seen as a drive letter, it needs to be in MSC mode.
OK, enough background! On your Sansa device, go to Menu | Settings | USB and select MSC. Once you exit the menu and connect the device to your Windows XP machine it should be recognized as a drive letter.
This method worked for my Sansa M240. Hope this helps!
the only thing that you have to do is that when they send you that message don't click yes.
But you also have to go to www.sandisk.com so you can download the software for your sansa.
Hope this helped find the solution for your issue!!
If the files are not on the PC, Windows Media Player will not see them.
You can manually manage the music from My Computer. Double-click on the device name Sansa m230 and you can see the files and folder.
You can just drag and drop these onto your computer to save them.
You might also want to format the device to remove everything and give you a clean slate.
Right Click on Sansa m230 and select format.
Best of Luck.