Question about Philips GoGear SA178 MP3 Player

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Mp3 not recognized

My computer does not recognize my Philips GoGear SA13335 MP3 as an MP3 player, or a removable device, and i've tried almost everything

a note at the bottom keeps popping up saying
Found New Hardware
MTP Device,

but it does not do anything
and when i go to my computer,
it does not show a removable device,
any help?

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  • 8,596 Answers

Unplug mp3 player from computer. Go to Control Panel --> System --> Device Manager --> Uninstall MTP Device. Uninstall all Philips software. Reinstall Philips software from the CD or the Philips website. Replug mp3 player into computer. Good luck!

-Tha Mp3 Doctor

Posted on Jan 03, 2009

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My gogear does not recognize by my computer what should i do


What should I do if my player is not recognized by my PC?

Reset it. Use a pen tip in the RESET hole on the side of the player.
Connect the player to the PC to see whether the player is recognized.

Faulty USB port, try connecting the player to another USB port (or try another computer).

Is your computer Mac or Windows? eg Mac OS 10.7.2 had issues recognising media players that could be fixed by resetting PRAM.

Install Philips Songbird software and try Repair mode. Note this will delete files on the player.

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Hi Ayesha. Resetting the device should be able to fix minor problem with the unit. Since resetting the device had no effect, the problem you might encountering there is more of firmware problem. Try to reinstall/upgrade the firmware of your device. Philips has software that is called SONGBIRD. I think you have that one in the cd when you purchased the program You may download the progra,m by clicking here. Below is the procedure on how to perform the uprgade:

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You need to do two things - the first tactic will force the computer to recognize the GoGear - the second will fix the device:

Disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.

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Second, try re-installing Windows Media Player or if you have WMP 10 installed, try upgrading to WMP 11.

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