Question about Toshiba DKT2010SD Phone

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Toshiba DKT2010SD Phone Problem

I've checked with my local phone company Qwest and caller ID is available and I have purchased it. My neighbors caller ID also works fine, so I do not think it has anything to do with the phone company.

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1 Answer

How do i turn on the caller id?


Hi Marie,

Caller ID (CID) is a service that is available from your local telephone company for a monthly fee. It can usually be purchased as a "stand alone" option, or as part of a package of other options that include it. Talk to your local company's customer service to learn what your options are for price, etc. This service is generally something that is enabled at the company - no service technician should be required to install at your home.

Good luck!

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No caller ID. TP company says I have service.


  • Did you fully charge your phone? - Make sure you fully charge for 16-24 hours .

  • Is the battery old? - Replace the battery.

  • Is the electrical outlet switch turned on? - If you are using AC (electrical) power, make sure that the unit is connected to a non-switched electrical outlet.

  • Are the connecting wires tight - Unplug the AC power converter from the unit and plug it back in.

  • Do you have Caller ID service with your telephone company - In order to receive Caller ID records, you must subscribe to the standard name and number Caller ID service available through your local telephone company. If the Caller ID works for normal calls but not on Call waiting calls, then you must contact your phone company to get the combined CID/CW service.

  • Caller ID shows up after second ring - Be sure to wait until the second ring before answering. Caller ID signals comes through after the first ring, if caller pick ups phone too soon Caller ID signal will not be transmitted to the handset.

  • Confirm that caller ID is still working on that particular line by checking another phone on the same line - If Caller ID is not coming through contact your phone company provider.

If this does not fix your problem, contact your authorized Service Center.*

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There are no lines available. Have someone test dialtone on all your lines.

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The phones have caller id and it works except not in the call waiting. How to I activate the call waiting-caller id?


You'll need to call your phone company. (Qwest, BellSouth, SBC, it depends on where you live)

Call Waiting ID (or CID-on-Call-Waiting) is a separate feature, possibly with an extra monthly charge, but possibly it just needs a free activation

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Please download this manual, and study e.g on page 21 About caller ID If you subscribe to caller ID service from your local telephone company, this feature displays the name and telephone number of the caller before answering a call (even when you are on another call). The caller ID features of this product will work only if you subscribe to caller ID service and both you and the caller are in areas offering caller ID service, and if both telephone companies use compatible equipment. Contact your local telephone company if: • you have both caller ID and call waiting, but as separate services (you may need combined service), • you have only caller ID service, or only call waiting service, • you do not subscribe to caller ID or call waiting services but wish to try them. There may be fees for these services, and they may not be available in all areas. This product can be used without subscribing to either caller ID or combined caller ID with call waiting service, although the caller ID features of this product will not function.
http://www.vtechphones.com/docMgt/public/art/52882/6041_manual.i4.pdf

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Vtech model 2656 caller id is not working. How can I fix this?


Hello,

Found this on the VTECH support site regarding your model:

Tip 1 of 1
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Caller ID and Call Waiting ID are subscription services, available from most local telephone service providers. You must subscribe to these services in order for the features to work on your phone. Contact your local telephone service provider for more information.

In addition, your caller must be calling from an area that supports caller ID.

Both you and your caller’s telephone service provider must use compatible caller ID systems.

If you subscribe to DSL service for this telephone line, DSL filters must be plugged into EVERY phone jack that has a phone. The DSL signal can cause caller ID disruption, static, noise and other issues on your line. DSL filters block the high frequency DSL signals from being transmitted to the telephone. If you are not using the DSL filters provided by the telephone company, this will cause static/noise and possibly caller id issues on your phones.

In most cases, we recommend you connect the plug end of the DSL filter into the telephone jack, then connect a telephone cord between the filter and your phone.

Please contact your service provider to obtain DSL filters and installation information.

Caller ID and Call Waiting ID may not be available for every call. Common reasons are incompatibilities between your and your caller’s service, transmission errors and answering calls before the ID data is received.

In addition if you would like to contact them or get more info on your phone, then use this link:

http://www.vtechphones.com/vtechui/support/faq_index.cfm

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Caller ID


Even at its factory defaults your Siemens handset should be showing the caller id after the second ring. Look at your time and date on the phone, if they are not accurate then the caller id signal is not coming through since when activated caller id will not only give you the caller information, but it syncs with the telephone companys clock too. If I were there, I would take a phone that is known to have its caller id working and plug it in your line and see if caller id shows up on it. If it does show caller id, then there is something wrong with your Siemens base. If it does not, then your phone company dropped the ball and caller id is not activated. Then I would take the Siemens phone to another line (neighbor or friend) that has working caller id and plug my Siemens into it and see if it shows up. Doing all that will isolate your problem, I guarantee it.

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I too purchased an Uniden phone for India. Everything except the caller ID works fine. The caller ID wont work as the technology used in India is different. Try purchasing a FSK to DTMF converter or a separate caller ID box.

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This is a Definity system phone. The phones themselves have nothing to do with caller ID, it's the system that handles it. The phone line has to have the caller ID service AND the phone system needs to collect the information and then display it on your phone. If you are sure caller ID service is available on the phone line you are using than this is a programming issue. Definity is a huge system and you cannot program it yourself. Someone in your building is either in charge of making simple changes in the phone system or contacting the company that makes these changes for you.

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Here is the tip directly from the manufacture vtech. Tip 1 of 1 Caller ID and Call Waiting ID are subscription services, available from most local telephone service providers. You must subscribe to these services in order for the features to work on your phone. Contact your local telephone service provider for more information. In addition, your caller must be calling from an area that supports caller ID. Both you and your caller?s telephone service provider must use compatible caller ID systems. Caller ID and Call Waiting ID may not be available for every call. Common reasons are incompatibilities between your and your caller?s service, transmission errors and answering calls before the ID data is received. They state that if you have further problems, to contact customer support at 1-800-595-9511. Also, who is your phone service provider? And who is the manufacture of the old phone? If this does not help, please post further. Also, please rate this solution through fix-it. Thank you.

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