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I assume your display shows Bose 321 and refuses all commands?
Your problem is not very well described. Often when something like this happens you may be able to "reset" the system by removing the AC cord from the power and after a count of 10 putting it back in. Normally the display will start with showing the Bose 123 text on the display and will subsequently go dark. After that you can switch the unit on and it should work. If it does not, call Bose, sometimes just updating the software solves this type of problem. Ask for an update disk. Normally they send that free of charge to your registered home address.
Sometimes cleaning the disk will solve the problem. Also resetting the system by pulling the power cord and putting it back in can solve the problem. If this does not help, then sometimes updating the system with the latest software can help. Just call Bose and ask for an update disk. Last but not least if nothing works, send the unit to Bose for repair.
CD/DVD readers have an optical lense and laser that travel on a track as the CD/DVD spins above (or in blu ray above and below) it. The track is about 4 inches long or the width of the CD. It reads from the inside out on a DVD like a record player. The lenses are mounted on gears and it sounds as if they are travelling half the track and running into a physical obstacle that is preventing them from going further.. such as a damaged gear, dirt or debris in gear/rail, etc. The clicking noise is the motor in the head unit trying to move but its not able to overcome the obstacle. If the unit was bought new this is a warranty issue and BOSE will correct it as a product failure. If the unit was bought used then BOSE will still correct but for a fee. Dependent on model of drive used inside the DVD system the cost is going to be more labor than the drive itself, plus shipping. The link to BOSE support is http://www.bose.com/controller?url=/customer_service/index.jsp
Try the FAQ's and if that fails then contact customer support at the bottom link on the support page.
It would take some time. Read page 38. It would explain How you need to enter the Code and how you would get the Code. In initially i thought you might have Attached the Bose. You need to Synchronize the Bose.