Question about SanDisk Sansa c150 MP3 Player

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Frozen MP3 My MP3 player is frozen on one of the songs I've been listening to. I press pause to go to the bathroom when I returned I pressed pause again. I have taken out the battery for over two days now and have tried a different battery and the same song in pause still shows.

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  • mudflap68 Aug 04, 2008

    Same problem for me. I connect it to the computer and it only shows it stuck on the same song. It's never recognized by the PC.

  • Obstacle Sep 19, 2008

    I also have a Sansa c150, frozen on a track. Symptoms:
    * When powered on, the SanDisk logo appears for a few seconds, and then the display shows that the c150 is frozen x minutes and x seconds into a track.
    * After it freezes it does not respond when any key is pressed.
    * The battery level (shown with the frozen track info) is low/red even if I put a good battery in it.
    * If I put a low battery in the c150 and power on, it shows "Low Batt" and powers off.
    * The only way to power off is to pull out the battery.
    * The firmware update downloaded from fails to install (it takes several minutes to reach the failing point). The error message shown (on the PC, not the c150) when the firmware update fails is too long and cropped off by the window which cannot be resized.



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This isn't a full solution yet, but I found on the instructions for putting the c150 into "Production Test" mode: insert the battery into the c150, simultaneously press and hold "volume down (left end of volume bar)" and "AB (the bottom portion of the ring-shaped button)", and then press and hold the "menu (power on)" button for two seconds. The display will then show "Production Test" and "MENU Key to Continuou" [sic]. Press the "menu (power on)" button, then you get to choose between "Test 1" and "Test 2", use the ring button to choose which one you want to run. You will need to connect the c150 to a computer using the USB cable for "Test 2" (it doesn't matter that the PC does not recognize the c150). My c150 passes both "Production Tests", but when powered on normally, it is still frozen stuck on the last track (see my post above).

The webpage for the c150 on also provides a link to another firmware update (v2.0.008A), which needs to be installed using "tcctool". I tried this, and was able to install the v2.0.008A firmware (apparently successfully, no error messages), but this firmware update does not fix the frozen track problem, and it also changes how Windows XP recognizes the c150. Windows XP now recognizes the c150 as a "libusb0" device and not as a "USB TCC77x" device as it did in the past. It seems that tcctool makes changes in the Windows registry which causes Windows to recognize the c150 differently. I haven't messed with the registry to try to restore the previous TCC77x device manager.

Posted on Sep 20, 2008

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Connect it to the computer and reformat it.

Posted on Jul 16, 2008


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