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If you bought the extended warranty from Best Buy they should have the information saved, if you just give them the name of the person the warranty is under. They should have a database storing all their warranty information.
There are usually two types of warranties that can come with a notebook. To check the warranty you need to either contact the notebook manufacturer for the manufacturer warranty. Or contact the store you bought it from for the store warranty.
It sounds like the motherboard inside it is old, or otherwise cheap. Older used parts are usually already exposed to some heat deformation, and their life time is significantly reduced because of that. Unfortunately, you might be better off / save more money buying a new laptop that runs at lower temperatures.
There's two way on how we can turn our laptop on: 1. With the battery 2. Without the battery using the AC adapter or Power cord
Try the above options to isolate your issue.
- If number 2 option works then that means that there's something wrong with your battery.
Solution: 1. You can buy a generic laptop battery which is less expensive than the original battery. (Generic Laptop battery means different brand like the one made in china that fits your laptop.) 2. Buy a refurbished battery (Second hand battery) 3. Go back to the store where you bought or call their customer service if your still under warranty (Battery warranty for most laptop company is 90 days ) 4. Buy a new one (Recommended if your out of warranty).
We're done with the lighter side of the issue our bigger problem is if your laptop wont turn on using the 2 option above.
This means that there's something wrong with the Laptop,
Solution: 1. If your still under warranty you can go back to the store where you bought for repair or call their customer service 2. If your out of warranty then you need to look for local tech.
I would either call HP or if you got th extended warranty and go back to the store and have the take care of the repairs so you don't void the warranty. You can tell them the mousepad is worn out and it won't move the mouse properly and also explain about the overheating problem, both should be covered under warranty.