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I have a Kenmore Elite front load washer model # 970-C41072-00.In the last few days , particularly on the spin cycle , there is alot of noise coming from the machine as though something is loose ...almost a thumping noise.Perhaps some bolts have come loose or have disconnected over the last few years ? I'd like to take the machine apart to check if the drum is secure or what the problem might be . Can I access the drum by removing the bolts from the front of the washer ? It is built into a custom made laundry room counter and if I don't have to , I 'd prefer not to disassemble the whole counter just to get at the top or back of the machine .Is there an online manual I can use to know what to look for or how to fix this problem as well?

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First look inside the spin tub to see if a nail, screw, or underwire is stuck and scraping the outer tub when in spin.

Remove the lower front panel and see what you can see.

You probably will have to remove the unit from under the counter.

Posted on Jul 16, 2008

  • lpezzack Jan 10, 2011

    Hi David,
    Although I know you posted your comment several years ago, I am experiencing the same problem. I would be interested to know how you solved the problem. Did you call a Sears technician, and what was the prognosis?

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