Question about Motorola Mobility RAZR V3

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It freezes up!

When i first got the phone it worked fine it just needed to be fully charged so i charged it all the way and was having fun with my new phone..Then it started freezing up in the middle of text messages. Not knowing whats wrong i was pushing buttons and the side button got it going again but only for two seconds..now it works every once and awhile..ive tried taking the battery out restarting or just turning it off but nothing works it just keeps freezing or scrolling or doing whatever it wants..i really like this phone and i just want to know what the heck is wrong with it! Please help!!

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  • bad_betty_to Jul 16, 2008

    The phone turns on, connects to network, but won't let you do anything. No buttons work. It will tell you if you miss a call.

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If playing with the buttons gets it to work off and on, it is most likely that there is a bit of moisture in one of the side switches. If you press and hold one button continually, it will disable all other buttons (freeze the phone) or if there is some corrosion in the contacts, it could be shorting out (acting like repeated button pushing). You can disassemble the phone, unplug everything. Remove the switches (white sticker with metal domes on the underside.) look for any corrosion, or moisture evidence, even on the side switches. Use 91% rubbing alcohol and a toothbrush to clean the main board and any connections. Use a small flat screwdriver or metal paperclip to gently scratch the under side of any of the metal domes if there is evidence of corossion or scorch marks. Use a pencil eraser to clean the switch contact surface on the main board if there is any evidence of corrosion or scorch marks. DO NOT SCRATCH THE MAIN BOARD. Use the gently scratching for the underside of the switches only. You should be able to get into the phone with a T6 Torx screwdriver. Found at almost any hardware shop or online.

Posted on Aug 21, 2008

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Take the phone and have the firmware reflash on the phone

Posted on Aug 21, 2008

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