Question about Goldstar MA-1011 Microwave Oven

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Goldstar MA-1012 W Microwave

My key pad seems to be stuck in the defrost mode. When I turn it off, it will start up again after a few seconds. It is only 2 years old. I have had to unplug it between uses.

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  • 8,820 Answers

You have a failed keypad.

If you (or someone you know) might want to replace it yourself, I have uploaded a handy guide with pictures showing you what's typically involved.

For Goldstar / LG / L.G. parts, call 1-800-243-0000 (M-F, 7am-8pm CT, Sat 8-5 CT) and choose the appropriate prompt from the menu or visit here.

If you would like to have us do this for you, we do that for $39.95 plus part costs. Please feel free to contact me directly if you need more help.

We're happy to help you and we'd appreciate your thoughtful rating of our answer.

William E. Miller, AS-EET
prototech@usa.net
http://www.microwavedisplay.com

Posted on Jul 19, 2008

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Manage My Life has the manual here: http://www.managemylife.com/mmh/owner_manuals/52491/GOLDSTAR-Countertop-Microwave-L1005548?brand_name_search=MA1011W . Sears Parts Direct may have a copy that you can order. (I didn't see it listed but didn't check the entire set of parts lists.)

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http://safemanuals.com/user-guide-instructions-owner-manual/LG/MA-780M-_E

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If that doesn't work, leave it unplugged for maybe an hour.

Then let us know if the hard reset does not fix it.

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The first thing to try is a "hard reset". Unplug it from the power line for a few minutes, plug it back in, set the clock, then try again.

Otherwise, you may have a failing keypad. It can fail due to age, moisture, etc.

PLEASE Let us know if the hard reset doesn't fix it.

We have the service manual available to us.

We're happy to help and we appreciate your thoughtful rating of our answer.

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If it went dead almost immediately after pressing the Start pad, that's usually a shorted high-voltage capacitor (and fuse).

If it went dead a few seconds after pressing the Start pad, that's usually a failing high-voltage transformer (and fuse).

If you or a friend decide to look into it, we have critical safety information and disassembly information at our site, and our link is at our listing here on FixYa: http://tinyurl.com/yzjozk

For parts, you can contact LG at 1-800-243-0000 or http://us.lge.com/support/support.jsp

If that doesn't work, please feel free to contact me directly via http://tinyurl.com/yzjozk and I'll help you find a replacement part.

We're happy to help and we appreciate your thoughtful rating of our answer.

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You can sand the peeled area, even the rusted area in most cases, clean them squeaky dry, and repaint with high-temperature appliance paint available from places liek Wal-Mart, home improvement centers, and appliance parts stores.

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