Connect to PC and repair firmware with recovery utility
I tried all the four steps found in the recovery utility viz, recover the library, repair, format and upgrade firmware. Even after all this, I get the same message "Connect to PC and repair firmware with recovery utility. I must have formatted atleast half a dozen times.
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If you have tried the reset, then it could be one of the following: 1. faulty charger - Need to replace it 2. Faulty/failing battery - Need to replace it 3. Faulty contacts / cable - Need to replace the cable or service the unit for faulty contacts.
If you are able to switch on the unit, try the following: Please follow the steps below to recover and upgrade your player with the latest firmware:
Make sure that your computer is online and connecting to the Internet.
Launch the Firmware Manager at Start->Programs->Philips Firmware Manager on your PC.
Connect your GoGear to the computer while pressing & holding the (>||) key until the Firmware Manager recognize the GoGear and a dialogue boxpop up in recover mode.** If you failed going to recovery mode, “pleaseconnect the device in recovery mode” is displayed please repeat step 1to step 3.
Click Start to confirm and start recovering the unit to its factory setting. IMPORTANT: All music & content of your GoGear Player will be erased once the factory setting is restored.
Follow all screen instructions and click Finish at the end to complete the recovery.
The Firmware manager will close automatically once the success message is displayed.
You can now remove your player and start using it again.
HI I HAVE THIS UNIT AND IT WORKS FINE ON WMP9 CONNECT TO INTERNET AND DOWNLOAD WMP9[WINDOWS MEDIA PKLAYER 9] FROM MICROSOFT SITE THEN RE INSTALL DISK FOR YH920 BUT NOT NAPSTER SOFTWARE THEN RUN UTILITY FOR DEVICE FIRMWARE REPAIR GOOD LUCK IT DOES WORK